To whom it may concern:
in Jan 2017 i purchased 2 r/t tickets on AA from charlotte to rome on may 28th 2017. the tickets non refundable
so i purchased travel insurance in case i had to cancel. on may 1st my wife said she did not want to go due to her
condition with dementia/lewy body. also she seeing all airline incidents people having problems getting kicked off
planes. i waited till about may 20th, hoping she would still go. she said no. i called the airline to cancel, they were okay
except no money back from them. so i deceide to put cliam in with travel allianz. i called them to ask what i have
to do. the girl said they needed copy of the ticket reservation, proof of purchased, and a doctor note. i faxed the form
to her doctor she filled it out and she faxed to allainz. i also certified papers i had. they advised would be 3 weeks
to leet us no, well in the 3 weeks they advised us we been denied. i put a appeal in in 2 days heard from them denied.
i sent a email to a mike nelson , president in richmond, he told a brian boyle to call me, he did siad i had no calin
more or less u are screwed. boyle has no compassion for my wife's condtions of dementia, same with pat whittaker.
i paid the airline 228.00 for travel insurance thru allianz travel group. airline ticket was $3,133.08.
unfortunately i bought insurance thru the airline so i couldn't look for reviews, if i would never hae bought
insurance thru a rotten company.
pat whitaker is a very nasty and surly person no compassion at all, same with brian boyle. already losy my money
jusy like to let other prople know what a rip off allianz travel insurance is.