Complaint Review: Allstate Insurance of Sterling VA - Sterling Virginia

Please be forewarned about accepting a position with this “organization” or taking an insurance policy with them.  I had the misadventure of working for Jeff s**+ exclusive Allstate Agent in Sterling, Virginia (aka J & J Insurance) for eight weeks.  Foolishly, I answered an ad posted by this “agency” on Craigslist.  From the first day I walked in the door, this agent immediately began badgering me for my family members' insurance information. 

The exclusive agent, Jeff s**+ demanded that I sign my family members with his agency within the first weeks of my employment.  He berated me in front of the office to get their insurance information and enter it into his database.  At this point, I had not even completed my Allstate training courses and I had not been appointed by Allstate to enroll or solicit customers.  On top of this, I had not even received my Virginia license to solicit or sell any type of insurance.  Insurance solicitation without a license is illegal in Virginia nonetheless Jeff s**+ shouted at me for not soliciting my family and friends and giving him their insurance information.

As I wrote policies for this agency I began to notice the premiums quoted to the customer and the actual premium the customer paid were always different.  There are two types of quotes.  The first is a bating quote that Jeff s**+ demands his producers send to the customer.  This quote offers a ridiculously low premium.  However, once the customer has been baited to contact s**+'s Allstate Agency, the true premium charged to the customer is usually much higher.  This bait and switch technique is common at Jeff s**+'s Allstate Agency of Sterling, Virginia.

In addition, many times the premium would increase again at the last moment after the customer had given their credit card or banking information.  In one instance I personally witness the premium rise on the binding screen.  I asked Jeff s**+’s ex-wife, Yolanda, who is the office manager with his agency, about this increase.  She reviewed that the Future Effective Date had been added, there were no breaks in insurance coverage, and no claims and still she would not explain the last minute increase in the premium.  Yet the policy was still charged to the customer's credit card for a premium amount higher than the customer had agreed to pay.

In addition, two policies Jeff and his ex-wife  reviewed gave the customers a discount based on the customer adding additional cars to the policy within a certain amount of days.  If the customer did not add the additional cars, the premium would shoot up with no explanation to the customer.  Neither customer had promised to add additional vehicles on their policy.  How can such policies be issued under the “watchful” eye of the agent and his ex-wife when Jeff s**+ and his ex-wife Yolanda always review policies before they are issued? 

In frustration and disgust with Jeff s**+ and his ex-wife’s management, I quit after eight weeks of employment with them.  At the time I quit I had not found another job but I could not continue to work for this agent.  As an act of petty revenge, Jeff s**+ has refused to issue my final pay check paying me for the hours I worked.  I am reporting him to the Better Business Bureau and others and advising everyone to stay away from this agent and his agency.  It is surprising that Allstate even allows Jeff s**+ (aka J & J Insurance) to carry their name.  And it is even more surprising that the Virginia Insurance Commission has not investigated this agent.

The hostile work environment created by Jeff s**+ and his ex-wife is illegal.  In front of the office, his ex-wife shouted to a Latino employee “you are so Hispanic.”  When another employee was out of the office due to a hernia, Jeff s**+’s ex-wife and office manager, Yolanda talked about the employee to both me and another new hire calling the absent employee “worthless.”  She made a similar "behind-their-back" comments about another employee who was out of the office.  That employee later quit asserting he needed to return to school.  As the office manager, Jeff s**+’s wife spends an incredible amount of time talking about each employee behind their back thus fanning the flames of discord, mistrust, co-worker harassment, and hostility.  Jeff s**+ and his ex-wife create a work environment of intimidation as a means to keep their employees from speaking out or questioning them. Therefore the work environment at Allstate Insurance of Sterling, Virginia (aka J & J Insurance) is hostile, unethical, and unhealthy.  Customers and job seekers beware.