Nikkiflash
Youngstown,#2UPDATE EX-employee responds
Sat, May 02, 2009
Prepaid phones do not operate on the same national network that monthly contract phones do. I hate to be the bearer of bad news, but they simply do not. contract phones work on a national network of both alltel towers and the towers of roaming partners. there are no roaming partners in the prepaid system. you are limited to the alltel towers. the same is true here. about 12 miles away, once you cross the PA line, it goes into a strange double dialing situation. that is because another company is picking up the call, and doesnt let it go through because they dont have a roaming agreement with your service. you can still send and receive text messages, and you can still receive calls. i do not know why this is the case, but it is. prepaid service also does not have the 15 day service guarantee. it is non refundable. that is part of the reason why you can sign up for prepaid and get a phone for $10. the actual cost of that phone is probably somewhere around $200. unfortunately, what you were told were not lies. im sorry you did not understand that. look at the prepaid coverage map at alltel.com it is by far not the same as the montly service coverage map. it may look different now, with the verizon merger, i havent looked at it lately, because i am no longer employed by the company. the fact that they even gave you a loaner phone shows that they were willing to help you, because that is not normal business practice. im sorry that you purchased a phone for use in a non-alltel area. that is the reason they so proudly display the coverage maps, in order to have informed customers. and again, im sorry you could not get your money refunded. it is just not a refundable charge. you can always try to dial *228 from your phone to update the list of available towers in your area to try to improve signal.