- Report: #174780
Complaint Review: Alltel - Charlotte North Carolina
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Alltel
10100 Sardis Crossing Drive Charlotte, 28270 North Carolina, U.S.A.
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Alltel ripoff fradulent billing Charlotte North Carolina
I live in Winder Ga and had home local and long distance thru Alltel. 1st bill was the $65.00 (I was told this was their cheapest and basic package plan). 2nd month went up to $85.00, I had made no long distance calls or anything else. When I asked for reason from customer service they could give me no answer but told me I had to pay full amount. Bill has gone up continalaly for the past 8 months. I am being charged $30.00 for a 60 min. long distance call made on a saturday afternoon and $5.00 for a 3min. long distance call. After many months was finaly told by customer service that the bill was getting higher because of a raise in 911 fees and local taxes so that instead of paying $10.00 in taxes it had been bumped up to $25.00.
Second problem was they mispelled my last name, asked for a correction repeatedly but was never done. Not only that but I started getting calls for the Salvation Army in the 2nd month of service. Upon investigation I found that my number was listed under Salvation Army, not only in the phone book but also on 411
so that they would recieve my number when calling information but if called using my name was told we didn't have a number listed in that name. Called the rude customer service. I was told they could only change my phone number and relist on 411 my number under my name and cancel out the Salvation Army listing. When I explained that I didn't want to go thru changing my number she said "What am I suppose to do , go knocking on doors asking customers for their phone books back because of your problem!" Problem was never fixed. Nothing removed from bill or any credits to my account for the 20 some odd calls I would get everyday. Finaly canceled when received last phone bill which was $305.00 for 1 month with only 3-1/2 hours of long distance calls. Also they are the only major phone company in our area.
Michelle
Winder, Georgia
U.S.A.
Second problem was they mispelled my last name, asked for a correction repeatedly but was never done. Not only that but I started getting calls for the Salvation Army in the 2nd month of service. Upon investigation I found that my number was listed under Salvation Army, not only in the phone book but also on 411
so that they would recieve my number when calling information but if called using my name was told we didn't have a number listed in that name. Called the rude customer service. I was told they could only change my phone number and relist on 411 my number under my name and cancel out the Salvation Army listing. When I explained that I didn't want to go thru changing my number she said "What am I suppose to do , go knocking on doors asking customers for their phone books back because of your problem!" Problem was never fixed. Nothing removed from bill or any credits to my account for the 20 some odd calls I would get everyday. Finaly canceled when received last phone bill which was $305.00 for 1 month with only 3-1/2 hours of long distance calls. Also they are the only major phone company in our area.
Michelle
Winder, Georgia
U.S.A.
1 Updates & Rebuttals
Leticia
Anytown,Alabama,
U.S.A.
Just some advice.....
#2Consumer Comment
Sun, February 05, 2006
Call Alltel repeatedly about the problem you are facing and the calls for the Salvation Army. My mother went through the same thing,(only difference is that she is a minister in the Salvation Army) the home she moved to had been unoccupied by a SA officer for about 6 months, so they changed the number over to their account so that when they moved an officer in they would have phone service. She immediately called to change the phone bill into her own name, and a residential account. We didn't learn until Feb of the next year. (She moved in in July.) That she was being billed business account rates. (My husband was in Germany and she was supposed to have the residential rate due to the plan that she had of 10 cents a minute, they were charging her about 3 dollars a minute.) She called continually. And got her bill credited for the amounts that she had overpaid. As for the calls, we got those too. Even after it wasn't listed in the phone book it was still listed on 411 for some reason. Here's a number that could probably help you with most of the calls 1-800-95-Truck. I hope that this has helped you.
