Alpha Warranty Services, Inc
Draper,#2UPDATE Employee
Fri, February 24, 2012
Im very disappointed to see a negative experience reported about Alpha Warranty Services on this site. Our reputation is very important to us. In fact, our company promise is to offer fast, reliable service of superior quality, delivering this service with integrity. If we haven't delivered on this promise, we want to know about it so we can remedy the situation. Please contact us at concerns at alphawarranty.com.
The customer did purchase an Extended Coverage plan. The Extended plan is a great plan that provides very extensive coverage. The Extended Coverage plan offers stated component coverage. Meaning, if the plan specifically states that a component is covered and falls within the terms and conditions of coverage, then it is covered. If the component is not listed for coverage unfortunately it is not covered.
It appears that the confusion lies in what type of coverage the customer had selected. The plan covers many major systems of the vehicle including the engine, transmission, drive axle, air conditioning, electrical, fuel system, steering, etc.
Unfortunately, in this case, the claim was submitted for a component that is simply not listed for coverage. Our programs are refundable and each protection plan contains information regarding our cancellation process. In fact, we even provide a full refund within 30 days. We recognize that everyone needs time to review the coverage of each protection plan we offer. We provide 30 days to read over the plan, speak to our friendly customer service team with questions and make a decision on whether or not to keep their coverage. Please contact us at any time.
We do regret this customers frustration but encourage people to review the entire facts for themselves and make an informed decision. Alpha Warranty Services maintains an A+ Rating with the Better Business Bureau. Our customers and their feedback are very important to us.