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  • Report:  #764055

Complaint Review: Alstrasoft - Internet

Reported By:
Daryl Lau - Kuala Lumpur, Other, Malaysia
Submitted:
Updated:

Alstrasoft
Internet, United States of America
Phone:
Web:
http://alstrasoft.com
Categories:
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Signed up for their affiliate program and started promoting several of their popular scripts on my site. Their terms for the affiliate program is simple:







  • Earn a whopping 35% per sale



  • Payment is made by Paypal, Stormpay or E-Gold. All payments are made by the above methods within 15 days after the end of the period.



  • No commissions are paid on the first sale.



  • Pay periods end at 12:00:01am on the 1st and 16th of each month. 



  • The minimum payable amount is $150.
Between December 2010 to May 2011, I managed to refer 3 sales to them which qualifies for the minimum payment threshold. I was supposed to receive payment on 16th of May. I even emailed them and asked if payment would be expected at the time.

Reply from them are as such:
________________________________________________
From: [email protected] on behalf of John ([email protected])
Sent: Wednesday, 18 May, 2011 10: 13 PM
To: Daryl Lau

Hi Daryl,
We did a check on the 3 sales, there is the pending payment due next month 15th which meets the min $150 payout.
Do let me know if you have any other questions.

Regards,
Mike Terry

________________________________________________

When I did not receive any payment, I asked them again via their support page and this was their reply:

________________________________________________
AlstraSoft Support - Date: 06-30-2011 1:12pm EDT

HI Daryl,
I regret for the delay, let me check and revert

Regards,
John Ross

________________________________________________

In the affiliate member area, this is the stats as of today:

Date CLICKS COMMISSIONS
Raw Unique Transactions Debit Total
August, 2011 4 4


July, 2011 22 14


June, 2011 73 59


May, 2011 142 113 1 62.3 62.3
April, 2011 18 10 1 62.3 62.3
December, 2010 25 21 1 62.3 62.3

So it has been 6 payment cycles that has passed without payment. Apparently after encountering this experience, it seems AlstraSoft is also ripping off customers who purchases their scripts which can be found via a simple Google search or at Sitepoint.com forum.

Moral of the story, don't promote their scripts and don't ever purchase their scripts. 


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