Complaint Review: American Home Shield - Carroll Iowa

First of all I didn't work for the company that did the repairs / but I am an HVAC Technician that has taken AHS service calls. The company that came out for you is basically a subcontractor for AHS or American Home Shield. Your service with AHS is baisically dependant on your supposed subcontractor assigned to your area. Which usually isn't good in any area because pay isn't as good as with a retail service call. Usually AHS calls are typically run by less experienced technicians which further complicates the process. For $300 a year and $45 per service call what do you expect? The company is there to make money not give everyone a new A/C or Heating system or appliance. Not trying to sound harsh but let's be real. This is the way it works... AHS pays the subcontractor a certain amount usually under $180 to run the call and fix what ever the problem, however there are certain things that will fall into uncovered items. This will include everything if the unit is not properly maintained. Also if the unit is not up to proper building code the subcontractor can refuse to work on it until it is. The main goal of the contractor is to find something wrong with it so AHS will not cover it. Because then they can charge their normal retail rate to get it to code, clean it or whatever. They don't make any money on the call if they don't do it that way. Also if it's deemed that the equipment needs replacing there is no difference in the amount AHS pays the contractor. This is where non-covered fees come in...like modification to ductwork, freon recovery etc. or upgrades to better equipment. This will help offset the cost of equipment and hopefully give them enough to pay their underskilled workforce to put your new unit in. [which is another reason the warranty is 90days typically for any work performed.] Also if you just take the basic equipment you will get the cheapest equipment money can buy no matter what the original equipment brand you have and this is usually the least efficient units. The only way you get a more efficient unit is when gov. regulations force the manufacturers to stop making the lower end units which doesn't occur all that often. Forget about hiring a lawyer or anything like that. You won't win... trust me. It's your best bet to just cancel the policy and not use them or any warranty company they are virtually the same or even worse. You get what you pay for. Because I still work in the field this is annonymous...

First of all I didn't work for the company that did the repairs / but I am an HVAC Technician that has taken AHS service calls. The company that came out for you is basically a subcontractor for AHS or American Home Shield. Your service with AHS is baisically dependant on your supposed subcontractor assigned to your area. Which usually isn't good in any area because pay isn't as good as with a retail service call. Usually AHS calls are typically run by less experienced technicians which further complicates the process. For $300 a year and $45 per service call what do you expect? The company is there to make money not give everyone a new A/C or Heating system or appliance. Not trying to sound harsh but let's be real. This is the way it works... AHS pays the subcontractor a certain amount usually under $180 to run the call and fix what ever the problem, however there are certain things that will fall into uncovered items. This will include everything if the unit is not properly maintained. Also if the unit is not up to proper building code the subcontractor can refuse to work on it until it is. The main goal of the contractor is to find something wrong with it so AHS will not cover it. Because then they can charge their normal retail rate to get it to code, clean it or whatever. They don't make any money on the call if they don't do it that way. Also if it's deemed that the equipment needs replacing there is no difference in the amount AHS pays the contractor. This is where non-covered fees come in...like modification to ductwork, freon recovery etc. or upgrades to better equipment. This will help offset the cost of equipment and hopefully give them enough to pay their underskilled workforce to put your new unit in. [which is another reason the warranty is 90days typically for any work performed.] Also if you just take the basic equipment you will get the cheapest equipment money can buy no matter what the original equipment brand you have and this is usually the least efficient units. The only way you get a more efficient unit is when gov. regulations force the manufacturers to stop making the lower end units which doesn't occur all that often. Forget about hiring a lawyer or anything like that. You won't win... trust me. It's your best bet to just cancel the policy and not use them or any warranty company they are virtually the same or even worse. You get what you pay for. Because I still work in the field this is annonymous...

First of all I didn't work for the company that did the repairs / but I am an HVAC Technician that has taken AHS service calls. The company that came out for you is basically a subcontractor for AHS or American Home Shield. Your service with AHS is baisically dependant on your supposed subcontractor assigned to your area. Which usually isn't good in any area because pay isn't as good as with a retail service call. Usually AHS calls are typically run by less experienced technicians which further complicates the process. For $300 a year and $45 per service call what do you expect? The company is there to make money not give everyone a new A/C or Heating system or appliance. Not trying to sound harsh but let's be real. This is the way it works... AHS pays the subcontractor a certain amount usually under $180 to run the call and fix what ever the problem, however there are certain things that will fall into uncovered items. This will include everything if the unit is not properly maintained. Also if the unit is not up to proper building code the subcontractor can refuse to work on it until it is. The main goal of the contractor is to find something wrong with it so AHS will not cover it. Because then they can charge their normal retail rate to get it to code, clean it or whatever. They don't make any money on the call if they don't do it that way. Also if it's deemed that the equipment needs replacing there is no difference in the amount AHS pays the contractor. This is where non-covered fees come in...like modification to ductwork, freon recovery etc. or upgrades to better equipment. This will help offset the cost of equipment and hopefully give them enough to pay their underskilled workforce to put your new unit in. [which is another reason the warranty is 90days typically for any work performed.] Also if you just take the basic equipment you will get the cheapest equipment money can buy no matter what the original equipment brand you have and this is usually the least efficient units. The only way you get a more efficient unit is when gov. regulations force the manufacturers to stop making the lower end units which doesn't occur all that often. Forget about hiring a lawyer or anything like that. You won't win... trust me. It's your best bet to just cancel the policy and not use them or any warranty company they are virtually the same or even worse. You get what you pay for. Because I still work in the field this is annonymous...

First of all I didn't work for the company that did the repairs / but I am an HVAC Technician that has taken AHS service calls. The company that came out for you is basically a subcontractor for AHS or American Home Shield. Your service with AHS is baisically dependant on your supposed subcontractor assigned to your area. Which usually isn't good in any area because pay isn't as good as with a retail service call. Usually AHS calls are typically run by less experienced technicians which further complicates the process. For $300 a year and $45 per service call what do you expect? The company is there to make money not give everyone a new A/C or Heating system or appliance. Not trying to sound harsh but let's be real. This is the way it works... AHS pays the subcontractor a certain amount usually under $180 to run the call and fix what ever the problem, however there are certain things that will fall into uncovered items. This will include everything if the unit is not properly maintained. Also if the unit is not up to proper building code the subcontractor can refuse to work on it until it is. The main goal of the contractor is to find something wrong with it so AHS will not cover it. Because then they can charge their normal retail rate to get it to code, clean it or whatever. They don't make any money on the call if they don't do it that way. Also if it's deemed that the equipment needs replacing there is no difference in the amount AHS pays the contractor. This is where non-covered fees come in...like modification to ductwork, freon recovery etc. or upgrades to better equipment. This will help offset the cost of equipment and hopefully give them enough to pay their underskilled workforce to put your new unit in. [which is another reason the warranty is 90days typically for any work performed.] Also if you just take the basic equipment you will get the cheapest equipment money can buy no matter what the original equipment brand you have and this is usually the least efficient units. The only way you get a more efficient unit is when gov. regulations force the manufacturers to stop making the lower end units which doesn't occur all that often. Forget about hiring a lawyer or anything like that. You won't win... trust me. It's your best bet to just cancel the policy and not use them or any warranty company they are virtually the same or even worse. You get what you pay for. Because I still work in the field this is annonymous...