- Report: #214654
Complaint Review: American Laser Centers - Central Park West New York
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Author Confirmed
Why?
American Laser Centers
75 Central Park West Central Park West, 10023 New York, U.S.A.
Phone:
917-441-1400
Web:
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American Laser Centers ripoff Central Park West New York
DANGEROUS SCAM and RIPOFF!!!
I "won" a free laser consultation for "skin rejuvenation" - May 2004-looked up the company and it appears on their website that they are medical offices- with directors that are mds-went there- had consult- wasn't sure I wanted this but was pressured- gave full medical history- which included losing the sight in one eye to radiation for a tumor- went home and spoke to my eye doctor who said- no way, under no circumstances to allow the procedure w/out an eye doctor ok'ing- since I only have vision in one eye- they do not tell you that there is a risk- however small- to your vision- I tried to cancel w/in 36 hours- but no one would answer me, etc - I spoke to the doctor who is listed as "director" and he said he only rented space to them- does not get involved in their procedures at all!!!- I even spoke to - and wrote - the doctors who are listed as company board of directors-spoke to their attorney- who said no "refunds" were allowed- I told him I was not asking for a refund- I had not made any appoint's for the procedure- had not received any services to "refund"- had not , indeed, cost their company anything at all- and that medically- I was not able to complete the transaction due to my medical history- something they could verify since they had my permission for medical records- I told him I felt they lied to me since there are no doctors present at the procedures- he said the attorney general of the US had said his company was exempt from the normal 3 day right of rescission rules- I have been hounded by GM credit- they paid this "company"- for 2 years- I have filed a complaint with the NY attorney general's office against both ALC and the doctor's office who allowed them to use their name for false advertising- after all I have been through medically- I cannot believe there is such a company that would be allowed to continue to pry upon trusting consumers who believe they are consulting doctors for a medical procedure- with all the assumed protection one would expect from a medical doctor- instead you are dealing with a company that apparently has no problem trying to force a consumer to proceed with a procedure that has to potentially to blind them- and charge them for it!!!
Allacen
Little Egg HArbor, New Jersey
U.S.A.
I "won" a free laser consultation for "skin rejuvenation" - May 2004-looked up the company and it appears on their website that they are medical offices- with directors that are mds-went there- had consult- wasn't sure I wanted this but was pressured- gave full medical history- which included losing the sight in one eye to radiation for a tumor- went home and spoke to my eye doctor who said- no way, under no circumstances to allow the procedure w/out an eye doctor ok'ing- since I only have vision in one eye- they do not tell you that there is a risk- however small- to your vision- I tried to cancel w/in 36 hours- but no one would answer me, etc - I spoke to the doctor who is listed as "director" and he said he only rented space to them- does not get involved in their procedures at all!!!- I even spoke to - and wrote - the doctors who are listed as company board of directors-spoke to their attorney- who said no "refunds" were allowed- I told him I was not asking for a refund- I had not made any appoint's for the procedure- had not received any services to "refund"- had not , indeed, cost their company anything at all- and that medically- I was not able to complete the transaction due to my medical history- something they could verify since they had my permission for medical records- I told him I felt they lied to me since there are no doctors present at the procedures- he said the attorney general of the US had said his company was exempt from the normal 3 day right of rescission rules- I have been hounded by GM credit- they paid this "company"- for 2 years- I have filed a complaint with the NY attorney general's office against both ALC and the doctor's office who allowed them to use their name for false advertising- after all I have been through medically- I cannot believe there is such a company that would be allowed to continue to pry upon trusting consumers who believe they are consulting doctors for a medical procedure- with all the assumed protection one would expect from a medical doctor- instead you are dealing with a company that apparently has no problem trying to force a consumer to proceed with a procedure that has to potentially to blind them- and charge them for it!!!
Allacen
Little Egg HArbor, New Jersey
U.S.A.
1 Updates & Rebuttals
Elin -american Laser Centers Customer Service
Southfield,Michigan,
U.S.A.
Customer Service Response
#2UPDATE Employee
Mon, March 24, 2008
Hello Allacen, It sounds like you've had a difficult time resolving this issue and I'm sorry to hear that. I represent American Laser Centers and we apologize for the delayed response to your request for assistance. American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at (877) 252-2010. If you'd like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience. American Laser Centers' customer service center will be happy to personally help you with your needs and will provide a swift response to your concern. Thank you, Elin, [email protected] www.americanlaser.com
