- Report: #1253843
Complaint Review: American Public University System - Internet
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Author Not Confirmed
Why?
American Public University System
Internet, USA
Web:
www.apus.edu
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American Public University System APUS Cannot handle Federal Financial Aid Process- Constant problems and now a class was cancelled for me Internet
Every semester I am "randomly" selected to turn in tax returns. I have tax returns mailed directly to the college and they get lost every time. This delayed my enrollment at this time last year.
This year they adopted a new financial aid process...did not inform me...sent me an email to check on my financial aid ; which I did and it seemed to require no activity, until Sept 2, 2015 when the new platform was activated on my account. I received an email that day and I immediately followed the protocols. My class began on Sept 7, 2015. Because they did not notify me in time, the class was cancelled due to "non payment." Eddie at financial aid chose to lecture me and imply I was a liar when I told him that the new platform did not appear for me until the email reminder on Sept 2, 2015. He did absolutely nothing to fix the problem that APUS caused.
Everyone from my advisor who chose to do nothing but give me the phone number for financial aid, to the staff at the financial aid office; handled my financial aid in a very unprofessional and fraudulent manner. Students have a right to be notified in advance of changes and should be counseled through financial aid processes. This smacks of fraudulent practices.
Enroll in another college. Avoid the problems you will encounter with APUS.
~Audrey L. Thompson
