- Report: #768243
Complaint Review: American Van Lines - Fort Lauderale Florida
Reported By:
Aldo Victim -
Boca Raton, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
American Van Lines
123 SCUM STREET Fort Lauderale, 33301 Florida, United States of America
Phone:
Web:
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American Van Lines ALSO DISORBO ALSO DISORBO... CROOK- why do the Police let him?? Fort Lauderale, Florida
OK... YEARS ago.... my parents were ripped off at midnight by this crook's crew..
They came at 4pm to move... not at 9am as scheduled
worked late... past midnight and STOPPED to tell my parents it'll be time and a half cause it's late
(they started late.... tell you why later)
Then told my parents the 485.00 quote was no longer good and made my parents run to various ATM's for 1000.00 in cash!!!
I hounded the company for a week straight... I got back 350.00
a friend, police officer told me he was organized crime
the reason they were late??? was becuase they held furntiture overnight...
from the customer the day before... cause they couldn't get money at the time.
then brought their furniture the next day...and came late to my parents...
LITERAL crooks...and over 10 years later.. he's still doing it??
his brother now runs American Van Lines in pompano....think you can trust a family member??
HA!! doubtful.... i'm certain it's aldo..using his brother's name to hide..behind...
They came at 4pm to move... not at 9am as scheduled
worked late... past midnight and STOPPED to tell my parents it'll be time and a half cause it's late
(they started late.... tell you why later)
Then told my parents the 485.00 quote was no longer good and made my parents run to various ATM's for 1000.00 in cash!!!
I hounded the company for a week straight... I got back 350.00
a friend, police officer told me he was organized crime
the reason they were late??? was becuase they held furntiture overnight...
from the customer the day before... cause they couldn't get money at the time.
then brought their furniture the next day...and came late to my parents...
LITERAL crooks...and over 10 years later.. he's still doing it??
his brother now runs American Van Lines in pompano....think you can trust a family member??
HA!! doubtful.... i'm certain it's aldo..using his brother's name to hide..behind...
2 Updates & Rebuttals
TRUTH BE TOLD!
Inverness,Florida,
United States of America
CAN AVL HONESTLY EXPLAIN THESE MISLEADS AND RIP OFFS TO ALL OF THEIR MISLED, RIPPED OFF CUSTOMERS?
#2Consumer Comment
Fri, October 07, 2011
If your company doesn't believe in misleading or ripping off, then why does your company do BOTH, per the outstanding number of AVL's misled, ripped off, dis-satisfied customers?
Why doesn't AVL reps. tell inquiring potential customers upfront that AVL is only broker company?
Why is the company name: "American Van Lines" when it is not a van line transporting company?
Why does AVL's website advertise that AVL offers a "smooth move" when AVL does not even do the moving?
Why does AVL reps. insist there is only one low rate, then after the contract is secured, the cost is increased, increased, and increased again?
Why does AVL's website feature AVL trucks, yet AVL doesn't tell customers that they sub-contract to actual moving companies?
Why does AVL maintain sub-contracting with various devious companies despite all the similar devastating customer complaints?
Why, when there are problems, does AVL keep customers on hold and/or they pass customers around, and never address the problems?
Why doesn't AVL return customers' calls?
Why doesn't AVL tell customers about changes or keep their customers informed of anything?
Why does the AVL claims dept. honor less than $200 for claims either hundreds OR thousands of dollars in damages?
MUST AVL BE SO LOW TO TAKE ADVANTAGE OF THE ELDERLY, SICKLY, SINGLE PARENTS WITH CHILDREN, AND PEOPLE WITH LOW INCOMES TOO?
Doesn't AVL combined even have an ounce of decency?
Once deposits are secured, AVL does not care about the devastating situations they cause for their customers! Everyone connected with AVL has abandoned their consciences!
Believe this, AVL: there IS a HIGHER POWER that knows ALL!..............................................................
Customer Relationship Manager
Florida,United States of America
American Van Lines
#3REBUTTAL Owner of company
Tue, September 20, 2011
Greetings,
We regret hearing that your family had a bad experience moving with American Van Lines. Our company does not believe in misleading nor ripping off people. If there was any issue with the relocation, we have a customer service department that is highly trained and could have assisted you in the matter. While we will love to further assist you in this matter, we do not have sufficient information to revise your parents move with us.
If you would kindly send us the move's info such as job number, full name and an available email address, we would be able to look into your relocation.
Sincerely,
Customer Relationship Manager
