- Report: #457608
Complaint Review: Amerigas - Bethlehem Pennsylvania
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Amerigas
2121 City Line Rd Bethlehem, 18017 Pennsylvania, U.S.A.
Phone:
800-729-2961
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Amerigas Locked my gas tanks because of missing signature from 2 yrs ago. Bethlehem Pennsylvania
I have been a loyal customer of Amerigas for almost 3 years. Yesterday,I came home to find my gas turned off and a note in my door stating that gas tanks were locked because no one was home to sign the lease. I first thought that there was an unpaid balance on my account. When I contacted Amerigas, I was told that there there was $0. balance, but my tanks were locked because there was no signed lease in my records. I was then told that there would be a charge of $109.00 test my gas lines. (A requirement to have the gas turned back on).
After speaking to a "manager". I was told that they would waived the fee. However, the earliest that the gas would be unlocked would be Friday between 12-4PM. This I considered unacceptable. Without any notification, Amerigas locked my gas tank because somewhere (as I was informed), someone in one of their departments failed to document the leases, and I am among hundreds of accounts that fell through the cracks. They are in the process of locking any gas tanks without signed leases.
I am now stuck with 200 gallons of gas (fully paid for) that I cannot use until Amerigas comes to unlock the tanks on Friday (4days). If I agree to pay this $109 - surcharge to test my lines, they could have the service restored earlier.
This is unreasonable and I don't understand how a company can get away with penalizing a loyal customer for something that their employees failed to do over 2yrs ago.
Harriet
Milford, Pennsylvania
U.S.A.
After speaking to a "manager". I was told that they would waived the fee. However, the earliest that the gas would be unlocked would be Friday between 12-4PM. This I considered unacceptable. Without any notification, Amerigas locked my gas tank because somewhere (as I was informed), someone in one of their departments failed to document the leases, and I am among hundreds of accounts that fell through the cracks. They are in the process of locking any gas tanks without signed leases.
I am now stuck with 200 gallons of gas (fully paid for) that I cannot use until Amerigas comes to unlock the tanks on Friday (4days). If I agree to pay this $109 - surcharge to test my lines, they could have the service restored earlier.
This is unreasonable and I don't understand how a company can get away with penalizing a loyal customer for something that their employees failed to do over 2yrs ago.
Harriet
Milford, Pennsylvania
U.S.A.
2 Updates & Rebuttals
KenIndy
United States of AmericaAn Amazing Situation...
#2Consumer Suggestion
Thu, January 21, 2010
With a lot of the "ripoffs" reported here, there is quite a bit of evidence that the consumer is about as much to blame as the business, but this one is definitely an exception.
I am not a lawyer, but I believe you would have had grounds for a lawsuit here. The company is providing you with an essential service -- one that you cannot live normally without, since living normally is defined as being able to cook and bathe in your own home. Yet, they unilaterally visit your home, trespassing on your property, and shut off your access to a product you've paid for.
Far from paying them $109 to come back and fix this, they should have been paying YOU at least $100 - $200 per day (the cost of a hotel room) in damages for the inability to live normally in your own home, and I believe a court would have awarded you that -- at least.
I know this has been several months ago, so it is probably too late for you to bother with it, but if anyone else in a similar situation reads this, I'd suggest contacting an attorney.
Myfutureselfnme
Toronto,Ontario,
Canada
That's ridiculous...
#3Consumer Comment
Tue, June 02, 2009
If what you're saying is true, they're basically attempting to axe hundreds of their loyal customers. I strongly recommend you switch to a different gas company as a statement about this.
