- Report: #310008
Complaint Review: Amerisave -Kelly Duke - Atlanta Georgia
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Amerisave -Kelly Duke
3525 Piedmont Atlanta, 30305 Georgia, U.S.A.
Phone:
404-503 9339
Web:
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Amerisave - Kelly Duke snotty rip off Atlanta Georgia
$395 down the drain. I locked in a re-fi rate and then cancelled before any real work was done. Just some typing on their part. When I asked for a refund of my $395 I was sent their deposit policy (no refund) and a snotty little comment that I hope it was worth it from Director Kelley Duke. Sure seemed like a nice guy when I was being reeled in.
I wish I'd read about these rip-off before I got ripped off by Amerisave.
Su
langley, Washington
U.S.A.
I wish I'd read about these rip-off before I got ripped off by Amerisave.
Su
langley, Washington
U.S.A.
1 Updates & Rebuttals
Amerisave Consumer Affairs
Atlanta,Georgia,
U.S.A.
Amerisave Response
#2UPDATE Employee
Tue, March 11, 2008
Amerisave's deposit policy is clearly stated at the time of deposit, and it is not unlike most companies' policies in the industry. The policy states: The borrower(s) acknowledge that Amerisave accepts loan applications and issues conditional loan approvals based on the information provided on the customer's application. In consideration of Amerisave accepting this loan application, and to begin processing the loan, Amerisave requires an application deposit of $395.00 at the time we lock in your rate. This deposit will be applied towards borrower's total closing costs/charges during the processing of your loan and is not an additional fee. By requesting a rate lock, borrower(s) acknowledges that the application must be conditionally approved before Amerisave can lock the rate selected. Rates are subject to change based on market conditions. In the event that Amerisave is unable to lock in the requested rate for any reason, Amerisave will not charge the Borrower or the Co-Borrower the application deposit of $395.00. After we have locked your interest rate and registered your loan, should you choose to cancel your application the deposit is non-refundable unless required by law. If your loan is declined for reasons such as income verification, appraisal issues or other factors not considered in the pre-approval process, the balance of the deposit is refundable after third party charges have been paid. If you feel you were charged in error and deserve a refund, please ask your loan advisor to speak to his or her manager.
