Complaint Review: AMG Auto Gallery - La Mesa California

As I stated they don't have to listen to me go see for them self. If your company didn't do anything wrong why are you going through all this trouble to explain yourself. Some things that are dirty you just can't clean it, thats your company. I'm an old lady and your company is a crook, I won civil, and I won criminal. Let it go you guys, I still have all my proof so please if that is all you want the people to know leave it alone. 

Criminal charges?

The case you mentioned shows nothing about criminal charges nor have we been cited for any "criminal charges".

Its remarkable, considering criminal charges like you mentioned, that we are still doing business under the same dealer license, in the same city, at the same address. 

"You can fool some of the people all of the time, and all of the people some of the time, but you can not fool all of the people all of the time" - Abraham Lincoln

The courts had the dealership reimburse to the plaintiff what was a remaining balance after the auction repossession sale of her vehicle, due to non payment. Hence why her vehicle was repossessed and auctioned off in the first place. This was a fraction of what she initially filed suit for when she was trying to extort the dealership for the $7500 amount. The courts are not always just in their findings but do what they believe is best given the extenuating circumstances and to speed up these minor civil suits. Something I see everyday as a Law Student in San Diego.

The scenario of a poor old lady pleading for a few dollars while three young businessmen are fighting back for whats just is a formula meant too create further bias, one which favors the prior.

We could have appealed and clearly had enough evidence to prove you wrong. However giving an extremely manipulative plaintiff who had nothing to loose a portion of funds instead of letting a dealership suffer through litigation is something that is done out of loss aversion and pity. 

Time is money in the business world and it was not worth our efforts to prove the plaintiff wrong by dragging on the case. 

Just keep this in mind, you can not fool all of the people all of the time.

Go to the court and look up both cases, civil, and criminal. Address: 250 E Main St # 1, El Cajon, CA 92020 Superior Court of California - County of San Diego 37-2011-00021456-SC-SC-EC
E-20

This deal was completed legally and under our CALIFORNIA bonded and insured dealer license, something we have held with no issues for over 5 years. This license is an occupational license which means that the DMV regulates us with their own investigators and routinely inspect and review all of our operations. Im not sure what the consumer is trying to convey by stating she was put in 3 illegal vehicles. She was given 2 separate loaner cars on 2 separate occasions by our record because she had her vehicle in for service at our shop.

This is very typical and someone with ownership experience should understand vehicles are not failproof and require service to maintain the usage and drivability. Due to her request, which was made after driving over 8000miles. regarding a noise she heard we took the vehicle in for servicing. Upon arriving at the dealership she request a loaner vehicle even though this was never contracted or agreed upon. However due to her situation and our courteous service we got her into a rental car. Im not sure how a rental car could be illegal when the dealership gives the customer a dealer plate registered by a CA bonded, insured, and licensed dealership.

I did see the note from the employee who gave her the rental car that she wanted to bring it back in the next day because their was no usb port for her music. After the initial service and replacement of some wheel bearings she picked up her vehicle and took it home. Later our account department tried contacting her because she was behind on payments over 35 days. This is alarming in the finance business because the last thing a dealership needs in a struggling economy, after financing someone with horrible credit at 0%, is a default to take place. She kept making it seem as if she was not going to make her payment unless the noise was gone since she said she still heard the noise. We then asked her to bring the vehicle back in and took another look at the issue.

The tires on the car were worn out in the rear and causing unnecessary road noise. This was mentioned to her and she claimed that the tires should have been replaced by our dealership. Keep in mind she drove 8000 miles since purchase of the vehicle and the vehicle was sold as is under no implied or stated warranty. The prior effort of our dealership servicing the noise on the right hub bearing was completed by our service shop at no charge to her, a $450 bill due to our business trying to offer great customer service under extenuating circumstances.

A prestigious business will continue to remain resilient in the face of adversity. This women was being unreasonable and we were trying to help her as best as we could. We are honest and ethical in all aspects of our business and try to treat everyone with the care and courtesy we expect. Her own son purchased a used vehicle from us and we worked with him until he made good with his promissory note and referred his mother to us.  Unfortunately it did not work out in a civil manner and she expected unreasonable services and dramatized every little aspect of the procedure. If anyone would like to stop by our dealership and secret shop us, feel free I guarantee you that we treat each customer with respect in a clean, safe, and welcoming environment with a modern office and beautiful line of used vehicles.

We have been in business over 5 years and strive to excel in what we do by continuously trying to learn from our good and bad experiences and service our customers as best as possible. We sell over 35 cars per month and these vehicles range from $10000-$50000, this is the first situation we have ever had to deal with that could not be resolved in a civil manner. I wish this customer the best with her future vehicle purchases and life is just too short to be bitter about problems that can easily be resolved. We will continue to expand and grow in the city of LA MESA and support our beautiful city of SAN DIEGO with integrity and ethical business operations.

Better yet and read the contract before you sign it. Its called "common sense".

Oh yes, its: "we WERE charged" not "got charged" or "got overcharged"!

We had a similar problem with  a low life car dealer in el cajon.
my daughter  got ripped off in a car deal ( phoney charges added to to the cost of the used car)

just by coincidence, her 2 older brothers   had a talk with the car dealer when they saw him in  the  parking lot of carls jr. and convinced him it would be in his best interest to  rectify the problem.   

THE $2,000.00 THAT WAS TAKEN FROM ME TURNED OUT TO BE $2,5000.00 FOR THE WARRANTY AFTER I WENT THROUGH MY CONTRACT.