Complaint Review: Ancestry.com MyFamily.com Geneology.com Ancestors - Provo Utah

I have been a user of Ancestry.com for the last four years (not continuously). The reason for it not being continuous has been due to my schedule and free time available for genealogy research. I have never had a problem canceling a trial membership before being charged, I have never had a problem canceling a paid membership before a renewal, and I have contacted the customer service several time over the last four years. The customer service has always been very nice to deal with. They are always helpful, and I find it very hard to believe that they wouldn't cancel a membership after it was paid (assuming that it was within a short period of time since the membership started). The only reason I feel the need to post this is that Ancestry.com is a great resource for family history, and I don't want people to be discouraged from using the site due to the reviews here.

In short:

- Call the 800 number (800-Ancestry) to cancel or report a problem.
- Like any bill, stay on top of due dates and cancel before the expiration to avoid renewal charges
- This site has more records on family history than any other and is money well spent for someone interested in researching family history.

just call the 800# you are given, tell them you want a refund. if they try to get you to stay with the membership, just say no, i want it canceled and refunded. if they try again, say.........no i just want it canceled and refunded. if it has been a resonable amount of time you will be issued a refund. I work for ancestry.com and have given refunds up to 6 months after a charge. for anyone who thinks ancestry.com is a scam------ do your own genealogy research find as many try to find at least one of every type of record on the website, and do that for just two generations(parents and grandparents) i gaurentee you pay more than $350(price for 1 year everything on the site)not counting if someone has already done it for you. i'll bet they paid more. hire a genealogist to look for you you'll pay in the thousands. contact genealogical societies, genealogy libraries, or even professional genealogists, ask them to reccomend a site for you. they will all say the same thing. Either ancestry.com is the best site or you are mixed up in the biggest scam in the history of the planet.

Unfortunately when you first signed up you probably checked the "I agree" box for their terms and conditions which are definitely not consumer friendly and gave them a credit card number.. The terms and conditions state that subscriptions will be automatically renewed unless you call a specific toll free number to cancel. If you do not do this they will keep on charging your credit card as long as the charge goes through. They are just not going to give your money back unless you push them back hard. The best way to settle conflicta with them is dispute the charge with your credit card company, but I understand you have to do that within 60 days of the charge so it may be a little late this time. Personally I changed my credit card numbers. Since you are in New York State, I would suggest you contact your state attorney general. He is known for pursueing consumer cases like this and I would bet he has a few complaints in a file. If you search Ripoff Report for Ancestry.com you will find a lot of complaints and also find some good advice particularly from the Rip off report.

Unfortunately when you first signed up you probably checked the "I agree" box for their terms and conditions which are definitely not consumer friendly and gave them a credit card number.. The terms and conditions state that subscriptions will be automatically renewed unless you call a specific toll free number to cancel. If you do not do this they will keep on charging your credit card as long as the charge goes through. They are just not going to give your money back unless you push them back hard. The best way to settle conflicta with them is dispute the charge with your credit card company, but I understand you have to do that within 60 days of the charge so it may be a little late this time. Personally I changed my credit card numbers. Since you are in New York State, I would suggest you contact your state attorney general. He is known for pursueing consumer cases like this and I would bet he has a few complaints in a file. If you search Ripoff Report for Ancestry.com you will find a lot of complaints and also find some good advice particularly from the Rip off report.

Unfortunately when you first signed up you probably checked the "I agree" box for their terms and conditions which are definitely not consumer friendly and gave them a credit card number.. The terms and conditions state that subscriptions will be automatically renewed unless you call a specific toll free number to cancel. If you do not do this they will keep on charging your credit card as long as the charge goes through. They are just not going to give your money back unless you push them back hard. The best way to settle conflicta with them is dispute the charge with your credit card company, but I understand you have to do that within 60 days of the charge so it may be a little late this time. Personally I changed my credit card numbers. Since you are in New York State, I would suggest you contact your state attorney general. He is known for pursueing consumer cases like this and I would bet he has a few complaints in a file. If you search Ripoff Report for Ancestry.com you will find a lot of complaints and also find some good advice particularly from the Rip off report.