Heather
Elkin,#2Consumer Suggestion
Thu, March 13, 2003
I too had a billing issue with AOL. I called the corp. office's because I was getting no where with the idoits on the customer service line. Call 703-265-1000 and ask to speak to a company leason (forgive the spelling). Be calm, and expain your problem. Not only do they have record of every call by your screen name THEY HAVE A RECORD OF EVERY CALL FROM YOUR PHONE NUMBER. I know this for a fact, that when I had my problem, I called and spoke with 13 people, and only 6 had even looked at my account.However, the others that spoke with me ( and hung up on me, were recorded and caught. The rep I spoke with had my problem corrected with in hours. not days. Good luck,and I feel your pain