- Report: #135197
Complaint Review: AP9*Essentials AP9*Connections - Ft. Lauderdale Florida
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Author Confirmed
Why?
AP9*Essentials AP9*Connections
213 SW 22nd Ave Ft. Lauderdale, 33312 Florida, U.S.A.
Phone:
877-2448258
Web:
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Business Rating:
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AP9*Essentials AP9*Connections multiple billings for 12.95 monthly Ft. Lauderdale Florida
We ordered goods from a TV ad (which itself should be a rip-off report); one month later our credit card started receiving billings from Essentials and Connections for 12.95 each. These companies were unrelated to the original purchase.
Within the magical 60 day window, I called and finally moved through the telephone maze to reach a human. The attitude was belligerent, and the person could only issue a credit for the last billing on one of the two supposed memberships (the 2nd membership was a 'different department').
The supervisor I was transferred to was more helpful, but kept trying to point out that the service approval was taped when the TV ad order was filled; I kept replying that the services were neither approved nor authorised. Finally he agreed to reimbursing the first month's charge; he was also able to do the same with the 2nd membership.
I was promised full credit within 5 days - this will coincide with 60 days after the charge first appeared! Surprise! Will let you know which comes first...
Red
Ft. Lauderdale, Florida
U.S.A.
Within the magical 60 day window, I called and finally moved through the telephone maze to reach a human. The attitude was belligerent, and the person could only issue a credit for the last billing on one of the two supposed memberships (the 2nd membership was a 'different department').
The supervisor I was transferred to was more helpful, but kept trying to point out that the service approval was taped when the TV ad order was filled; I kept replying that the services were neither approved nor authorised. Finally he agreed to reimbursing the first month's charge; he was also able to do the same with the 2nd membership.
I was promised full credit within 5 days - this will coincide with 60 days after the charge first appeared! Surprise! Will let you know which comes first...
Red
Ft. Lauderdale, Florida
U.S.A.
1 Updates & Rebuttals
Peter
Ft. Lauderdale,Florida,
U.S.A.
Incorrect address listed above
#2Consumer Comment
Wed, March 23, 2005
The address shown is incorrect - it should read CT, USA Red
