Andy
Miami,#2REBUTTAL Owner of company
Tue, June 11, 2002
I recall vividly this incident with Mr. Patrick of San Diego. Mr. Patrick, an avid surfer, did not provide his credit card number for the shipping of his surf board, but he insisted he wanted to go to our station in San Diego. He was told to call us when he arrived there so we could provide him with our DHL account number. Instead he began an investigation towards APX's relationship with DHL and was told by someone there that there was not relationship. If he would have followed our directions and called us when he arrived there he would have received our DHL account number and he would have saved 40 to 60% on shipping. With clients like the American Heritage Foundation, Home Depot, and several other high end clients, compounded with over a decade of pristine service and oversight by the Federal Maritime Commision, The Office of Export Controlls, The FAA, US Customs and a list of other governmental agencies, and memberships to the BBB, The World Cargo Alliance, The World Wide Project Cargo Alliance, Atlas Line, All World Shipping and The Gold Medalion Group of Companies, I think the criticism is not founded. The simple reason we provide with payments via credit card is to protect both APX and the shipper against fraud on either party as we process a great number of new shippers. We adhere to strict procedures mandated by our merchant services account when it comes to credit card payments specialy because we are in the shipping business. Again, if Mr.Patrick would have followed procedures, followed instructions and trusted a little bit he would have not encountered the disonance he experienced at DHL. We developed (created) online instant calculators to dispell any insinuations or tendencies towards fraud... a popular perception towards shipping companies... of which we want to dispell by our system of giving exact quotes instantly online. We have grown over 60% every year, have been in business since the Gulf War (January 15, 1991) and continue to service industry, individuals, military and non-profit organizations. I hope he has a chance to read this and can understand our frustrations when he did not follow instructions. Sincerely, Andy CEO http://www.apx-air-cargo.com http://www.freight-calculator.com 305-597-0258 tel 866-597-0258 toll free tel