- Report: #333243
Complaint Review: Aqua Maid - Purely Water Group - B & B Promotions - Lakeland Florida
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Aqua Maid - Purely Water Group - B & B Promotions
6950 Philips Hwy, Ste 22, Jacksonville, Florida 32216 Lakeland, 33803 Florida, U.S.A.
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Aqua Maid - Purely Water Group - B & B Promotions - FL Fraud Lakeland, Jacksonville Florida
I purchased an Aqua Maid system, changed my mind, took the 3-day free look option and cancelled the purchase. The equipment was neither delivered nor installed. I charged the purchase to my VISA. This was August of 2007.
I disputed the charge on my Visa, but to no avail. 9 months later VISA is still charging me - plus finance charges. I have spoken with the president of the company and Pat Ellis of B & B Promotions. I have been told that there is no record of either the sale or the installation of this product in my home. Pat Ellis has told me repeatedly that they will credit my VISA with the purchase price but this has not occurred. Now Pat Ellis does not pick up the phone when I call.
I receive 2 or 3 collection calls per day from VISA. I have a lawyer and he tells me that it will cost as much to sue as it would to pay off the VISA. Frankly, I would rather pay a lawyer than Aqua Maid.
Sarah
Mason, Ohio
U.S.A.
I disputed the charge on my Visa, but to no avail. 9 months later VISA is still charging me - plus finance charges. I have spoken with the president of the company and Pat Ellis of B & B Promotions. I have been told that there is no record of either the sale or the installation of this product in my home. Pat Ellis has told me repeatedly that they will credit my VISA with the purchase price but this has not occurred. Now Pat Ellis does not pick up the phone when I call.
I receive 2 or 3 collection calls per day from VISA. I have a lawyer and he tells me that it will cost as much to sue as it would to pay off the VISA. Frankly, I would rather pay a lawyer than Aqua Maid.
Sarah
Mason, Ohio
U.S.A.
2 Updates & Rebuttals
Sarah
Mason,Ohio,
U.S.A.
Response to Aqua Maid Complaint by Aqua Maid/Purely Water Group
#2Author of original report
Mon, June 23, 2008
On May 23 I received faxed materials from this company in which it is acknowledged that the water system was never installed in my home. It is further acknowledged that the words "installation completed" were added by a company employee above my signature on the Order for Installation form. The writer of the letter is Fernando Faria, representing B&B Promotions/Purely Water. He states that a credit will be issued to Bank of America. It has now been more than 30 days and no credit has been received. Aqua Maid of Lakeland is the factory - not the sales arm - so I acknowledge that they should not be named in the complaint. BUT the Better Business Bureau of Northeast Florida report states that Purely Water group does business under the name "Aqua Maid Water Systems, Inc." with the same phone number as the factory location in Lakeland. Go figure. The BBB report also goes on to state that "this company has an unsatisfactory record with the Bureau due to unanswered complaints.
Aqua Maid Water Systems, Inc.
LAKELAND,Florida,
U.S.A.
Not involved with Sara M.fraud claims
#3REBUTTAL Owner of company
Sat, May 24, 2008
Aqua Maid Water Systems, Inc. of Lakeland, Florida is not involved in the claims made by Sara M. The company B & B Promotions doing business as Purely Water of Cincinnati,Ohio is not the same company as Aqua Maid Water Systems, Inc. and they are the company that is involved with Sara M. Aqua Maid Water Systems, Inc. requested a copy of all Mrs. Metcalf's paperwork at time of sale and the paper work clearly states B & B Promotions doing business as Purely Water of Cincinnati, is the company that made the sale and Aqua Maid Water Systems, Inc. is not involved in the transactions.
