- Report: #400225
Complaint Review: Aquent Graphics Institute - Woburn Massachusetts
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Aquent Graphics Institute
444 Washington Street Woburn, 01801 Massachusetts, U.S.A.
Phone:
781-376-6044
Web:
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Aquent Graphics Institute XHTML Training Class does not teach XHTML Blue Bell Pennsylvania
I took an unpaid day off from work and paid USD$99 (discounted price - regular price is USD$325) to attend a one-day XHTML training class by an Adobe Certified Instructor.
The instructor spent the class teaching HTML code that will be obsolete in a few years, as XHTML and CSS become more widely used.
We did not touch on XHTML at all.
I emailed the rep complaining, and she called my cell phone, saying she "didn't understand my complaint." I said I thought the class would teach XHTML, not HTML. She said they were the SAME THING. Uhh, no, they're not.
Well, because I sat through the whole class (hoping that maybe he'd touch on XHTML in the second half of class) -- I'm not eligible for a refund. Or even a credit towards another class.
But if I want to pay USD$695 for the CSS and XHTML class, they'd be happy to sign me up.
Coleenl
Philadelphia, Pennsylvania
U.S.A.
The instructor spent the class teaching HTML code that will be obsolete in a few years, as XHTML and CSS become more widely used.
We did not touch on XHTML at all.
I emailed the rep complaining, and she called my cell phone, saying she "didn't understand my complaint." I said I thought the class would teach XHTML, not HTML. She said they were the SAME THING. Uhh, no, they're not.
Well, because I sat through the whole class (hoping that maybe he'd touch on XHTML in the second half of class) -- I'm not eligible for a refund. Or even a credit towards another class.
But if I want to pay USD$695 for the CSS and XHTML class, they'd be happy to sign me up.
Coleenl
Philadelphia, Pennsylvania
U.S.A.
4 Updates & Rebuttals
Chris
Woburn,Massachusetts,
U.S.A.
Inaccurate report
#2UPDATE Employee
Wed, January 07, 2009
This individual sat through an entire class, never paid for the class, took the text book, and has actually requested that she be paid by us for her time while attending the class. We can not refund fees that were never paid to us. We list complete course descriptions on our Web site, and are up-front about what is covered in the class. Additionally, her understanding of the technology is not accurate. In the introductory class she took, HTML and XHTML are both covered. As stated on Wikipedia "HTML is the antecedent technology to XHTML. The changes from HTML to first-generation XHTML 1.0 are minor..." (http://en.wikipedia.org/wiki/Xhtml#Relationship_to_HTML) If she had paid us, we could have applied funds to an XML class or another course more to her liking. But after taking the full class and leaving with the textbook, then failing to pay for either the class and textbook, it is ironic that she decides to complain publicly. I would think that we should actually be complaining about not being paid.
Chris
Woburn,Massachusetts,
U.S.A.
Inaccurate report
#3UPDATE Employee
Wed, January 07, 2009
This individual sat through an entire class, never paid for the class, took the text book, and has actually requested that she be paid by us for her time while attending the class. We can not refund fees that were never paid to us. We list complete course descriptions on our Web site, and are up-front about what is covered in the class. Additionally, her understanding of the technology is not accurate. In the introductory class she took, HTML and XHTML are both covered. As stated on Wikipedia "HTML is the antecedent technology to XHTML. The changes from HTML to first-generation XHTML 1.0 are minor..." (http://en.wikipedia.org/wiki/Xhtml#Relationship_to_HTML) If she had paid us, we could have applied funds to an XML class or another course more to her liking. But after taking the full class and leaving with the textbook, then failing to pay for either the class and textbook, it is ironic that she decides to complain publicly. I would think that we should actually be complaining about not being paid.
Chris
Woburn,Massachusetts,
U.S.A.
Inaccurate report
#4UPDATE Employee
Wed, January 07, 2009
This individual sat through an entire class, never paid for the class, took the text book, and has actually requested that she be paid by us for her time while attending the class. We can not refund fees that were never paid to us. We list complete course descriptions on our Web site, and are up-front about what is covered in the class. Additionally, her understanding of the technology is not accurate. In the introductory class she took, HTML and XHTML are both covered. As stated on Wikipedia "HTML is the antecedent technology to XHTML. The changes from HTML to first-generation XHTML 1.0 are minor..." (http://en.wikipedia.org/wiki/Xhtml#Relationship_to_HTML) If she had paid us, we could have applied funds to an XML class or another course more to her liking. But after taking the full class and leaving with the textbook, then failing to pay for either the class and textbook, it is ironic that she decides to complain publicly. I would think that we should actually be complaining about not being paid.
Chris
Woburn,Massachusetts,
U.S.A.
Inaccurate report
#5UPDATE Employee
Wed, January 07, 2009
This individual sat through an entire class, never paid for the class, took the text book, and has actually requested that she be paid by us for her time while attending the class. We can not refund fees that were never paid to us. We list complete course descriptions on our Web site, and are up-front about what is covered in the class. Additionally, her understanding of the technology is not accurate. In the introductory class she took, HTML and XHTML are both covered. As stated on Wikipedia "HTML is the antecedent technology to XHTML. The changes from HTML to first-generation XHTML 1.0 are minor..." (http://en.wikipedia.org/wiki/Xhtml#Relationship_to_HTML) If she had paid us, we could have applied funds to an XML class or another course more to her liking. But after taking the full class and leaving with the textbook, then failing to pay for either the class and textbook, it is ironic that she decides to complain publicly. I would think that we should actually be complaining about not being paid.
