- Report: #830672
Complaint Review: archives.com - Internet Internet
Reported By:
YnDotte -
Wyandotte, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
archives.com
Internet, Internet, United States of America
Phone:
Web:
http://www.archives.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
archives.com subscribed without permission Internet, Internet
I searched for about 30 minutes on this site.
They offered a 7 day free trial, and asked for payment information.
I entered the info, did my 30 minutes of searching, then cancelled the trial and deleted my payment info.
7 days later, a charge came through on my account from INF*ARCHIVES.COM. I went to the web site and checked my account information.
I was listed as having purchased a 3 month subscription w/7 day trial.
I thought, "shame on me, I must not have read the fine print". I cancelled again, even though I had successfully cancelled it the first time.
On the "You have successfully cancelled" page, I was provided with a link to check my subscription status. I clicked that and found that I had been NEWLY subscribed to an annual membership w/7 day free trial.
I am disputing the transaction via my card company.
Beware of this web site. It is very difficult to find the page to check your subscription information. You can find instructions for getting there deep in the help information.
Very shady business practices.
They offered a 7 day free trial, and asked for payment information.
I entered the info, did my 30 minutes of searching, then cancelled the trial and deleted my payment info.
7 days later, a charge came through on my account from INF*ARCHIVES.COM. I went to the web site and checked my account information.
I was listed as having purchased a 3 month subscription w/7 day trial.
I thought, "shame on me, I must not have read the fine print". I cancelled again, even though I had successfully cancelled it the first time.
On the "You have successfully cancelled" page, I was provided with a link to check my subscription status. I clicked that and found that I had been NEWLY subscribed to an annual membership w/7 day free trial.
I am disputing the transaction via my card company.
Beware of this web site. It is very difficult to find the page to check your subscription information. You can find instructions for getting there deep in the help information.
Very shady business practices.
2 Updates & Rebuttals
YnDotte
Wyandotte,Michigan,
United States of America
Already opened a ticket, no response
#2Author of original report
Tue, January 31, 2012
I have already opened a ticket and contacted customer support (which is only open during the hours I am at work). I have had no response.
I also filed comments on the cancellation page.
Chelsea-Archives.com
Redwood City,California,
United States of America
Response from Archives.com
#3UPDATE Employee
Mon, January 30, 2012
Hi, I'm sorry to hear you had difficulty with our site. We would be happy to provide you with a refund, but we need some more information to locate your account. Please contact our friendly customer service team at 1-888-896-4442.
