Trace Shelley
Michigan,#2UPDATE EX-employee responds
Fri, January 31, 2014
I am Trace Shelley, the sales rep who estimated the Job and sold it to AM Professional Waterproofers. I worked for ARK and was called out on their behalf. However ARK was not able to perform the work at the time. So I sold the job to AM Professional Waterproofers, a company I had done work with many times before, without any problems. I explained this to the customers and they signed their paperwork with AM Professional, not ARK. The rebuttal above listed as the owner of ARK Waterproofing is actually someone from AM Waterproofers (probably Kiko(note the broken english as Kiko is of Hispanic origin)). AM did cause the problem and I was unable to convince Kiko/AM to fix the problem and have since severed ties with them. I am sorry that the Brown's have this problem, however I can not let the blame be placed on ARK Foundation Repair as they have nothing to do with this other than recieving the initial call and sending me out to the house. If ARK had been involved and a problem did occur because of them, ARK would have bent over backwards to fix it.
Ark Waterproofing
New Jersey,#3REBUTTAL Owner of company
Tue, May 21, 2013
We did the waterproofing at these peoples home. They got a sewer leak after we did the job, not our problem! We did answer their calls. When I called them back they were just yelling and screaming, so I don't bother going out there. If you want to be nice maybe I come out and take a look, but we don't cover sewer problems.