Complaint Review: ArmyNavyDeals.com - New York New York

Sorry I didn't notice your posting before today - been very busy helping valuable customers such as yourself. Please let me explain to you how our EXPRESS shipping options work: We offer FREE, STANDARD, EXPRESS shipping types - today we have the following orders in the cue: EXPRESS - 41 STANDARD - 104 FREE - 381 Those are individual orders - why we call it SHIPPING and HANDLEING is because we pay an expeditor to to PUSH through your order (EXPRESS) before other orders that have been placed before your's. So Yes someone can be shipped something UPS GROUND both by using FREE or EXPRESS - what our extra charge pays for - is a special person to print out your order - locate it - pick it - inspect it - pack it - and ship it before other orders that have chosen an lesser (cheaper) shipping method. 50% of the costs go towards LABOR and even DROP shipment fees that we may pay some of our vendors to get your order to you as quick as possible. WE are a FREE SHIPPING company and at the end of the year - we lose much more on shipping than we make - but that is ok - because we are building a group of very cool customers and it is worth the lose today to gain for tomorrow. Please use coupon 1000 to receive an extra 10% off your next order - SORRY you weren't 100% happy and it took so long for this comment. Be well - HAPPY NEW YEAR !!!

It should be apparent to the reader that the owner of this company has seen this report. He has offered a rebuttal to a different report here regarding ArmyNavyDeals; not so much to the report itself, but to an ex-employee's comment on a report. I thought the acerbic tone was a nice touch, what with all the claims of being a "mom and pop" company. Anyway, you'll notice the rebuttal is dated later than my original report, and that he didn't take a second to respond to me. So, a business owner visited the ripoffreport and took the time to read only a single comment in response to one of four reports against his company? You'd have a tough time selling me on that.

It should be apparent to the reader that the owner of this company has seen this report. He has offered a rebuttal to a different report here regarding ArmyNavyDeals; not so much to the report itself, but to an ex-employee's comment on a report. I thought the acerbic tone was a nice touch, what with all the claims of being a "mom and pop" company. Anyway, you'll notice the rebuttal is dated later than my original report, and that he didn't take a second to respond to me. So, a business owner visited the ripoffreport and took the time to read only a single comment in response to one of four reports against his company? You'd have a tough time selling me on that.

It should be apparent to the reader that the owner of this company has seen this report. He has offered a rebuttal to a different report here regarding ArmyNavyDeals; not so much to the report itself, but to an ex-employee's comment on a report. I thought the acerbic tone was a nice touch, what with all the claims of being a "mom and pop" company. Anyway, you'll notice the rebuttal is dated later than my original report, and that he didn't take a second to respond to me. So, a business owner visited the ripoffreport and took the time to read only a single comment in response to one of four reports against his company? You'd have a tough time selling me on that.

Judging by the standard UPS label and the number of stops this package made according to UPS tracking, I'm not convinced ArmyNavyDeals spent any more money to ship this than they would have if I had opted for standard shipping; though they charged me about twice as much. What a shame. I spoke with Sergio last week, and he knows who's writing this report. If he sends me something proving they didn't just pocket my extra shipping money, I'll be glad to re-post. As far as my original quarrel: It is what it is. They sat on my shipment for over two days after charging me express shipping. Nice sweater, though.