- Report: #568739
Complaint Review: AT & T / Cingulair Wireless - Internet
Reported By:
Curtis -
Shreveport, Louisiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
AT & T / Cingulair Wireless
Internet, United States of America
Phone:
1-800-331-0500
Web:
www.wireless.att.com
Categories:
Business Rating:
(0)
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AT & T / Cingulair Wireless AT&T Early Termination Fee Ripoff, Internet
My My wife and I had a two-year contract with AT&T wireless
that would expire soon. On February 3, we decided to move to another company
and port our phone numbers to the new company. The new company said that
to be able to port our phone numbers, we had to have service still available on
the phone numbers. Our contract expired on Feb. 8. We ported over our
phone numbers on that day. We are very studious people, so we made sure that
our AT&T bill was paid before we changed our service. On Feb. 12, we
received an email saying that we owed a $175 termination fee not including the
taxes! We called their customer service department and the lady
representative said that there was nothing she could do, since it was in the
contract. However, she thought the fee was unfair as well, especially since we
only had five days of service left! We couldn't believe it. We had been loyal
customers of AT&T for four years and thought them a good company. Not
anymore. Isn't it outrageous to charge a termination fee when we paid for the
two years of service under the contract? Does AT&T really believe that this rule is fair at all? My wife and I have vowed never to do
business with AT&T again, and we are urging our family and friends to do likewise.
