- Report: #334115
Complaint Review: At&t Wireless - El Paso Texas
-
Author Confirmed
Why?
At&t Wireless
www.wireless.att.com El Paso, 79924 Texas, U.S.A.
Phone:
1-800-331-0500
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
At&t Wireless hidden fees charges cell phone bill extra at&t att wireless cingular El Paso Texas
i was i a two year contract with at&t for just one month when they sent me the first monthly bill. It was just about $600! it was because suposidly i used the internet on my phone, a Sony W580i. Well i was thinking the only thing i went on was the media services and the fm radio that comes on the phone which never said anything about extra charges. You just click on that service and it goes straight to it, it doesnt say anything about extra charges. So after that i didn't go on the media services but only the radio. The next week they send another bill of over $1000 and disconnect our phones. Then my mom calls the at&t services and they dont give any specifications or proof i was on the internet. Then a month later another bill comes of $2000 and have the same claim, but that was impossible, because they cut off our service including internet, and i didn't even use the radio, becausei had my phone taken away ever since the second bill came in. Then a couple of weeks later another outragious bill of over $3300 comes in which is impossible since none of us have used our phones. But not only this, they also never gave us our rebates for our phones, they were two $50 mail in rebates that we sent in!
Reyes
El Paso, Texas
U.S.A.
Reyes
El Paso, Texas
U.S.A.
2 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
XM vs. FM
#2Consumer Comment
Tue, May 27, 2008
As the previous person said you were not on FM(which is no-cost) you were signed into XM Mobile(which uses the internet capability). But as the person said it is not something you can get into by accident. You first have to get to the application and first comes up with the warning message mentioned(in a red background by the way). The only way to get by this is to continue on. So if you failed to read this(or ignore it anyways) that is not the fault of AT&T. Why you continue to still get billed is because the billing cycles are not exactly when you receive the bill(or when they cut it off). So you still had some overlap, if you fail to pay these bills the costs will continue to rise because of other fees. As for the rebates, AT&T takes a very long time. The last rebate I received took just about 3 months, but since it said 10-12 weeks on the forms I sent in I expected it. However, don't expect to get your rebate at all now as they probably held it once your phone got cut off.
Shooter McGavin
Beverly Hills,California,
U.S.A.
Dee Dee Dee
#3Consumer Comment
Tue, May 27, 2008
I can tell you without the shadow of a doubt that you were not on the FM radio, you were on the streaming music program. My son has this exact phone and it has a built in FM tuner that does not use any media usage at all. When you start the streaming music program it gives you a bolder than bold warning that reads WARNING: This product will use a large amount of data and you are responsible for all data charges incurred. It is strongly recommended that you subscribe to an unlimited data bundle. After it shows you that warning you have to continue to access this program. Not reading the fine print or ignorance of the terms is no excuse...
