- Report: #1342738
Complaint Review: Auto Top Factory LLC - Van Nuys California
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Author Confirmed
Why?
Auto Top Factory LLC
16154 Valerio St Van Nuys, 91406 California, USA
Phone:
818-989-1000
Web:
N/A
Categories:
Business Rating:
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Auto Top Factory LLC Excellent replacement convertible tops, just don't expect them to honor their 6 year guarantee when it fails! Van Nuys California
April 2016 I purchased a new convertible top for my car from autotopfactoryllc on eBay. After receiving and having the top installed the rubber surrounding the rear window began to separate. I contacted autotopfactoryllc to see what I should do. They were very courteous and helpful. I agreed to trying to repair the defects myself and was told by them if it didn’t work to contact them and they would make it right. They sent out some of the glue they use for me to try, I repaired two places but the rubber kept separating with time. I contacted them again September 26, 2016 because the rubber seal was still separating I also contacted them September 27,29, and October 07, 2016. They have returned no emails since my September 29, 2016 message. I have also filed a complaint with the Better Business Bureau BBB CASE#: 520158, the following are their attempts to contact Auto Top Factory LLC.
Activity
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Date |
Activity |
Description |
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12/12/2016 |
Case Closed - UNANSWERED |
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12/12/2016 |
Inform Business - Case Closed UNANSWERED |
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12/12/2016 |
Inform Consumer - Case Closed UNANSWERED |
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12/12/2016 |
Inform Consumer No Response from Business |
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11/30/2016 |
Reminder of Dispute to Business |
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11/30/2016 |
Consumer - Have You Heard From the Company |
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11/30/2016 |
No response to first notice to business |
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11/15/2016 |
Notify Business of Dispute |
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11/14/2016 |
Send Acknowledgement to Consumer |
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11/14/2016 |
Case Reviewed by BBB |
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11/05/2016 |
Case Received by BBB |
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What I have figured out from other people’s experiences is they will pacify you until eBay's 30 day window has passed, then they will not return calls or emails. You may have a different experience dealing with them in person but you should be aware dealing with them via the internet!
