I too have been swindled by Auto Warranty Agency(AWA). I purchased an extended warranty through them with Alpha Warranty Services. Three months later I received a letter from Alpha reporting that they had never received payment from AWA. When I contacted AWA Sean advised me that this was a clerical error on Alpha's part and it would be corrected. Alpha then reassureed me that this was no error on their part and had not received payment. Since then multiple phone calls and emails to AWA have gone unreturned, leaving me with no option but to sue AWA.