- Report: #1304748
Complaint Review: AVAS Flowers - Internet
Reported By:
Maria -
West Hartford, Connecticut, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
AVAS Flowers
Internet, USA
Phone:
877-638-3303
Web:
AVAS FLOWERS.COM
Categories:
Business Rating:
(0)
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AVAS Flowers AVAS Flowers.Com Flowers were not delivered according to instrucctions, no calls were ever made for delivery, Dissapointed. Stillwater,Oklahoma Internet
I placed an order for mothers day on the 7th. of May 2016 to make sure my mother would get her flowers on Mothers Day on time. On the 7th., I got an e-mail stating that and attempt was made to deliver the flowers. My mother was there and I had given AVAS her two phone numbers to call her just in case. They never called nor left any indication that an attempt was made to deliver the flowers. So, on sunday afternoon my mother called at six p.m. to let me know that the flowers had not arrived nor that she has been called to inform her of any problems or delays.
I e-mail AVAS to get the refund due and their reply was, they will give half of the refund. They did not follow my instructions ( which was, to deliver the flowers on saturday morning between 9-11 a.m) nor did they follow the contract of the order as stated in their web page. To make matters worst ,I call them again and I was left pushing numbers here and there until an agent answer the phone and did not help at all. I was given the music treatment and the push button treatment, and finally no help at all. I had no choice except appeal to the BBB.
Mothers Day has come and gone, no flowers, no money refunded , and no help from them.
Unfortunately, I used a debit card to pay for the purchase
