- Report: #1380454
Complaint Review: Avast Internet Security - Alabama
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Author Confirmed
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Avast Internet Security
Alabama, USA
Phone:
2564511151
Web:
www.avast.com
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Avast Internet Security The ticket ID for your record is: 845147-This concerns Ticket #838596,The amt. of $79.99 withdrew from my bank acct. on 5/26/2017, Serial #454384155 & another charge of $83.19 on 6/2/2017, Serial #440844287. I want the refunds returned back to me! Pisgah Alabama
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I've used Avast Internet Security for the protection of my computers for yrs. Always thought they were a good antivirus program, always heard good things about their protection, until now, I know better.
They have proven they are certainly at the top of ripoffs & scams on my list! And yes, I believe my computer has suffered because of the lack of security they have provided. My computer has been infected with viruses/trojans & etc.
I received an email from them telling me it was getting close for renewal for another yr. on May 15, 2017, the 1st paragraph to the email-my subscription was to expire June 5, 2017, they will be drawing the amt. $79.99 from my bank acct. a few days before since I'd chose to be on automatic renewal. So I decided there was no way I would allow them to do that, I was not going to pay them $80 for internet protection for 1yr. There were others out there for far less that would probably be better protection than them, so I was going to cancel in time & remove avast before the 1st of June & change to a different one.
I was checking my bank acct. for my balance & pay a few of my bills when I saw Avast had taken out the $79.99 on May 26, 2017. They did it early, did not do as they said they were going to a few days before June 5. That was a week before, not a few days. They had access to my banking acct. I felt I needed to go ahead & remove Avast then call Avast, tell them what they did & I was not happy with them! They kept switching me to different people, til finally they issued me a ticket #, they said they would be getting back to me, which they didn't.
A few days later I went back to my bank acct. to see if the refund had been put back in, & low & behold Avast had taken another charge of $83.19 out of my acct. 6/2/2017. I was boiling mad!!! Couldn't believe it! I called them again & again & again, telling them I removed Avast from my computers & demanded a refund of both charges! I sent emails on top of emails, assigned different ticket#'s everytime. I told them I would never ever trust them again.
What was left for me to do? How was I going to force them to refund the charges they took from my bank acct.? I even resorted to go to my bank personally to see if they could help me. The bank manager pulled up my acct., saw the charges, advised me to change my bank acct. to keep them from doing anymore withdrawals. She called Avast thinking maybe it would alert the right person to get this resolved, get my refunds, the man hung up on her.
All I can do is ask why me??? The total of both charges=$163.18. That may not mean much to some people, but to others like me, just barely surviving, it's everything. And yes, I cut my credit card to pieces, got issued a new one.
