Complaint Review: Bankcard Pros Account Tracking Software/ Creative Vision Studios/ CVS Gateway/ Robert Hendrix - Long Beach California

I am a CPA, I have a client who asked me to help him do some research to buy software for his MCA business. We have done weeks of researching various software and sitting in many demos, this software looked so far the best choice for my client. But, we were still skeptical and hesitant to make a final decision.

After reading this report, it acknowledged to us what a fine delicate person Mr. Robert Hendrix is and that is a very important factor when you build a business and rely on software, you want to rely on a good man.

Like Robert responded to this report that every business has it's few customers who causes most of the trouble, but, to deal with it the way Robert did, that's integrity. That email that this report is using to bashing him is what Robert Hendrix should be proud of. My client decided to purchase the software. 

This is our honest and sincere response to the claims posted on this website by Mr. Burke Lipscombe with Triangle Payment Systems. Almost all information that he put in this report is inaccurate, untrue, and does not in any way represent all the facts in my dealings with Mr. Lipscombe. Mr. Lipscombe wrote a small report on this website deliberately leaving out 95% of the facts regarding this issue in a clear attempt to smear our company name in the most disgraceful and harmful manner to cause harm on other people, their families, and their business. We proudly server over 500+ clients nationwide, and every company is going to have a small percentage of customers where it does not matter what we do, or how much effort we put into going out of our way, a few customers will just not care to do the right thing and basically conduct themselves in an unprofessional and dishonest level of conduct to try to bring harm to other people and their businesses. This is a true example of what is happening to my company right now. I have 200+ pages of documented emails showing proof of my communications with Mr. Lipscombe and going out of my way for him. The emails and communications I have in my possession do not lie, and are the only thing separating the truth I have to present and the lies and hundreds of pages of proof showing that Mr. Lipscombe is lying and doing what he has to for financial benefits. First of all, as you can see in the letter I sent to Mr. Lipscomb that he copied and pasted above, I was being extremely professional, sincere, honest, and basically swallowing my pride in my attempt to resolve my issues and help Mr. Lipscombe and his business, even when I knew I did no wrong. Instead, he uses my goodwill and sincerity to post my private letter to him in a clear attempt to ruin, destroy, and smear our company with false information. Below, I will copy word for word several statements Mr. Lipscombe wrote and provide my response to his false allegations as well as provide additional evidence and proof to show I did make efforts to service Mr. Lipscombe's business needs. My responses are as follows: Mr. Burke Lipscome wrote on this site, Bankcard Pros Account Tracking Software/ Creative Vision Studios/ CVS Gateway Robert HendrixBankcard Pros Account Tracking Software/ Creative Vision Studios/ CVS Gateway/ Robert Hendrix Bankcard Pros Account Tracking Software/ Creative Vision Studios- purchased software / website redesign MR. LIPSCOME PURCHASED OUR SOFTWARE TO HELP MANAGE AND RUN HIS BUSINESS AND WAS DELIVERED TO HIS BUSINESS. THIS IS THE ONLY PRODUCT HE PAID FOR AND WAS PROVIDED. IN AN EFFORT TO HELP HIS BUSINESS, I OFFERED TO DESIGN HIS WEBSITE AND LOGO FOR HIM FOR FREE AND NOT CHARGE HIM. WE DID THIS WORK AND PROVIDED THE PROOFS TO HIM VIA EMAIL. HE DID NOT PAY FOR THIS SERVICE, AS IF WAS OFFERED FOR FREE TO HELP HIM OUT. MR. BURKE LIPSCOMBE RECEIVED A CONTRACT AGREEMENT AND INVOICE FOR THE SOFTWARE PURCHASE ON JAN 22ND, 2007. AT HIS REQUEST, HE ASKED ME TO EMAIL ANOTHER COPY TO HIM ON FEB 9, 2007, IN WHICH I DID. MR. LIPSOMBE REFUSED AND IGNORED TO PROVIDE ME PAYMENT INFORMATION FOR HIS MONTHLY HOSTING FEES AS WELL AS HIS $39.95 MONTHLY SUPPORT AND TRAINING FEE, WHICH IS A SMALL FEE FOR ALL THE SUPPORT AND TRAINING WE PROVIDE BY OUR STAFF. IN THE CONTRACT, IT CLEARLY STATES THAT IF HE DOES NOT PAY, HE WILL NOT RECEIVE TRAINING OR SUPPORT, BUT WE DID SUPPORT HIM REGARDLESS. I HAVE ATTEMPTED TO WORK WITH AND CONTACT MR. LIPSCOMBE VIA EMAIL AND PHONE SEVERAL DOZEN ATTEMPTS. HE CONTINUOUSLY DID NOT RETURN MY PHONE CALLS NOR RESPOND TO MY EMAILS. HOWEVER, HE WOULD FINALLY RESPOND VIA EMAIL AFTER A FEW MONTHS AND PROVIDE ME AN APOLOGY FOR NOT RESPONDING TO ME, PROVIDING A DIFFERENT EXCUSE EACH TIME. I KNEW THIS KIND OF CUSTOMER IS THE TYPE OF CLIENT THAT WE SHOULD NOT DO BUSINESS WITH BASED ON THIS TYPE OF UNETHICAL BUSINESS PRACTICES, BUT I GAVE HIM THE BENEFIT OF THE DOUBT AND SOLD HIM OUR SOFTWARE. MR. LIPSCOME SENT ME AN EMAIL WITH THE FOLLOWING STATEMENTS TO PROVE THAT IT WAS OUR COMPANY THAT WAS HAVING MAJOR ISSUES TRYING TO GET A HOLD OF MR. LIPSCOMBE: Mr. Burke Lipscombe's many apology emails for NOT responding to our phone calls and emails: Feb 8 = Mr. Burke Lipscombe wrote, Robert, I wanted to send you an email this evening to say thanks, and for being patient with me on this purchase for our company! Look forward to working with you to make our office move forward and grow. Also wanted to apologize for calling early this morning! You should have received your payment from DHL today; I did forward you that confirmation number. Feb 7 = Mr. Burke Lipscombe wrote, Robert, Good morning! Just wanted to apologize for not being able to get back with you this week! Jan 25 = Mr. Burke Lipscombe wrote, I apologize for not getting back with Dave's questions on Tuesday. Jan 22 = Mr. Burke Lipscombe wrote, Monica and Robert, Good afternoon! I know I am probably your company's biggest pain in the industry. I would like to say thanks for being patient with me about this as we would like something in place by February 1 for our sales staff. July 27 = Mr. Burke Lipscombe wrote, My apologies, I just returned to the office today. I will give you a call on Friday to take care of this I am sorry. Sept 13 = Mr. Burke Lipscombe wrote, Sorry for the delay in getting back with you! I do apologize about not getting back with you sooner. April 05 = Mr. Burke Lipscombe wrote, Robert, Good morning! Sorry for the delay. March 23 = Mr. Burke Lipscombe wrote, Sorry! I will call you first thing tomorrow. July 25 = Mr. Burke Lipscombe wrote, apologize for the delay on this. Let me know if you need any other information. Mr. Burke Lipscome wrote on this site, Mr. Hendrix promised Training and Support/ Cashed check at Check Cashing store and received no HELP! Long Beach California BECAUSE OF MY GUT FEELING ON THIS CLIENT, INSTEAD OF DEPOSITING MR. LIPSCOMBE'S CHECK IN MY BUSINESS CHECKING ACCOUNT, WHICH I CAN PROVE I HAVE FOR 6 YEARS NOW WITH THE BANKS. I CHOSE TO CASH HIS CHECK AT A CHECK CASHING COMPANY BECAUSE I DID NOT WANT TO DEAL WITH RETURNED CHECKS FROM THIS CLIENT. TO BE HONEST, I HAD NO IDEA WHAT TO EXPECT FROM THIS CLIENT, BUT TO HOPE FOR THE BEST, OR EXPECT THE WORSE. Mr. Burke Lipscome wrote on this site, On February 7, 2007 I purchase account tracking software and website redesign from the above company. I transfered over my website domain and emails to the above company the same day. I had overnighted a check to Bankcard Pros for payment of the software for the amount of $1500. MR. LIPSCOMBE DID NOT MENTION THAT AFTER SPEAKING WITH HIM ON THE PHONE AND VIA EMAILS, AND AT HIS APPROVAL TO PROCEED, OUR COMPANY DELIVERED AND INSTALLED THE SOFTWARE FOR HIS BUSINESS ON JANUARY 22ND, 2007 AT 3:00pm AND WE SENT AN EMAIL CONFIRMATION OF THE SOFTWARE DELIVERED AND INSTALLED FOR HIM AT 3:59PM. WE DID NOT RECEIVE PAYMENT FOR 16 DAYS AFTER WE DELIVERED HIS PRODUCT. WE ALSO PURCHASED A DOMAIN NAME FOR HIM, SET UP THE HOSTING, AND SETUP ALL HIS EMAIL ACCOUNTS HE REQUESTED AND SENT HIM ANOTHER EMAIL CONFIRMATION OF ALL THIS ON FEB 7TH, 2007, THE EXACT SAME DAY HE SENT ME A CHECK TO PAY FOR THE SOFTWARE. THIS IS REALLY FAST SERVICE AND RESPONSE BY ME AS WE GET THINGS DONE THE SAME DAY FOR HIM. AND HE IS CLAIMING HE COULD NOT GET ANY SERVICE FROM US AT ALL WHICH IS TOTALLY NOT TRUE. AFTER WE INSTALLED THE SOFTWARE, WE COULD NOT GET A HOLD OF MR. LIPSCOME FOR A TOTAL OF 16 DAYS IN OUR FAILED ATTEMPTS TO CALL OR EMAIL HIM. MR. LIPSCOMBE DID FINALLY SEND ME A CHECK TO MY BUSINESS ON FEB 8TH IS THE DATE I RECEIVED IT. THIS IS VERY INTERESTING STATEMENT WHICH IS COMPLETELY UNTRUE! Mr. Burke Lipscome wrote on this site, I tried to contact via phone and email with the owner numerous times for 13 days and he would sometimes answer and then state he would call back later. I then sent him an email on February 20,2007 that I was stopping payment on funds that I sent him and to cancel services. Then immediately that day I get emails and return calls to help in setting up the service. MR. BURKE LIPSCOMBE STATES THAT FOR 13 DAYS HE WAS UNABLE TO CONTACT ME BY PHONE OR EMAIL. HERE ARE THE FACTS REGARDING THIS FALSE STATEMENT: BETWEEN, JAN 22 THROUGH FEBRUARY 20, I EXCHANGED A TOTAL OF 61 EMAILS BACK AND FORTH BETWEEN BURKE LIPSCOMBE. BETWEEN FEB 5 THROUGH FEB 20, THE DAY HE WANTED TO CANCEL WITH ME, WE EXCHANGED A TOTAL OF 39 EMAILS BETWEEN THE 2 OF US. AND THIS IS IN THE SAME TIME FRAME THAT MR. BURKE LIPSCOME STATES THAT FOR 13 DAYS UP TO FEB 20, HE CLAIMS HE COULD NOT GET A HOLD OF ME. THIS IS OUTRIGHT PROOF THAT MR. BURKE LIPSCOMBE IS COMPLETELY LYING ABOUT THESE FACTS. THERE WAS TIMES THAT HE WOULD CALL AT 6AM AND I STATED TO MR. BURKE LIPSCOMBE THAT I AM NOT AT THE OFFICE AND WE OPEN AT 9AM. ON FEB 13, I SENT MR. LIPSCOME AN EMAIL WITH A PROOF FOR HIS WEBSITE CHANGES HE REQUESTED THAT I MAKE. HE DID NOT RESPOND TO MY EMAIL UNTL 8 DAYS LATER, IN WHICH I NEVER HEARD FROM HIM DURING THIS 8 DAY TIME FRAME. AFTER MR. BURKE LIPSCOME SENT ME A LETTER ASKING TO CANCEL ON FEB 20, I RESPONDED RIGHT AWAY THAT I HAVE ALWAYS BEEN RESPONDING TO HIM, EMAILING, AND SPEAKING TO HIM. I SENT AN EMAIL TO HIM AND HIS PARTNER REQUESTING TO TALK ABOUT THIS ISSUE, AND DID NOT HEAR BACK FROM THEM UNTIL FEB 27TH, IN WHICH HIS PARTNER STATED THAT HE TRIED TO CALL ME AT 6:20am AND ONCE AGAIN, HE DID NOT WANT TO WORK WITH ME BECAUSE HE STATED I DID NOT ANSWER MY PHONE. BUT HE WAS CALLING MY OFFICE AT 6:20 AM, AND THAT IS WHY I WAS NOT ANSWERING THE PHONE. THERE WAS ATLEAST 3 TIMES I DID ANSWER THE PHONE AT 6AM AND DID ANSWER THEIR QUESTIONS. ON FEB 8 AND 9, MR. BURKE LIPSCOMBE EMAILED ME AND TOLD ME HE WAS CONCERNED THAT I WAS NOT ANSWERING THE PHONE OR EMAILS. I WAS OUT OF THE OFFICE THOSE 2 DAYS, BUT I DID RESPOND TO HIS EMAIL EXPLAINING THIS, AND IT WAS ONLY DURING THESE 2 DAYS JUST 1 DAY BEFORE THIS, ON FEB 8TH, MR. BURKE LIPSCOMBE EMAILED ME AND APOLOGIED TO ME BECAUSE HE WAS NOT RESPONDING TO MY EMAILS AND PHONE CALLS THE PAST SEVERAL DAYS. MORE EVIDENCE MR. BURKE LIPSCOMBE IS LYING THAT I WAS NOT ANSWERING MY EMAILS OR PHONE CALLS: JAN 23 I EMAILED HIM I WOULD BE AVAILABLE IF HE HAD QUESTIONS JAN 24 I ASKED HIM TO CALL ME JAN 30 I SENT EMAIL REQUEST THAT WE SPEAK FEB 5 I EMAILED BURKE AND TOLD HIM THAT I CALLED SEVERAL TIMES THAT DAY FEB 7 I EMAILED BURKE AND TOLD HIM I CALLED HIM 3 TIMES THAT DAY FEB 8 BURKE EMAILS ME AN APOLOGY FOR NOT RESPONDING TO ME FEB 9 I EMAILED BURKE AND TOLD HIM I WAS AVAILABLE TO SPEAK, BUT NO CALL FEB 9 BURKE EMAILS ME AND SAYS HE IS CONCERNED THAT I DO NOT RESPOND FEB 12 - I EMAILED BURKE AND TOLD HIM I WAS AVAILABLE TO SPEAK, BUT NO CALL AFTER ALL THESE EMAILS ABOVE BETWEEN FEB 5 TO FEB 12, MR. BURKE LIPSCOMBE SENDS ME AN EMAIL THAT I DO NOT RESPOND. IT HAPPENS TO BE THAT THE 2 DAYS I AM OUT OF THE OFFICE AND NOT AVAILABLE TO ANSWER PHONE, THAT HE IS CONCERNED. HOWEVER, BECAUSE I WAS TRAVELING TO TRAIN ANOTHER CLIENT AT THEIR LOCATION, I WAS STILL COMMUNICATING WITH HIM AND RESPONDING TO HIS EMAILS. Mr. Burke Lipscome wrote on this site, In the process of making all the website changes and transfering the host of email server. The company made several errors and my email was being returned to me from my account reps. He made some changes to my website in which were complete against compliance with my company and I could have been fined with fines starting at $50,000 and going up for non compliance with industry. MR. BURKE LIPSCOME SENT ME AN EMAIL WITH CHANGES TO MAKE ON HIS WEBSITE, AND I HAD ALL CHANGES COMPLETE THE VERY NEXT DAY, AND HE NEVER DID RESPOND WITH ANY NEW CHANGES. HERE IS WHAT TOOK PLACE: FEB 8 I RECEIVED PAYMENT FOR SOFTWARE PURCHASE FEB 12 10:49 AM WEBSITE COMPLETED, JUST 3 DAYS AFTER WE RECEIVED PMT FEB 12 2:57PM BURKE REQUESTED CHANGES TO HIS SITE TO BE COMPLIANT FEB 12 3:17 PM I EMAILED BURKE AGAIN THAT ALL CHANGES WERE COMPLETED FEB 12 8:33 PM BURKE EMAILED ME WITH MORE CHANGES FEB 13 10:48 AM I EMAILED BURKE AND TOLD HIM ALL CHANGES WERE COMPLETED SO ANYONE CAN CLEARLY SEE HERE THAT MY RESPONSE TIME IS CLEARLY FAST AND WITHIN THE SAME DAY. WE MADE ALL CHANGES BASED ON WHAT THEY ASKED ME TO DO. REGARDING THE $50,000 FINE, THAT IS TRUE, BUT ONLY APPLIES TO COMPANIES WHO ARE DOING MORE UNETHICAL BUSINESS PRACTICES OTHER THAN A NON-COMPLIANT WEBSITE. I HAVE BEEN IN THE CREDIT CARD PROCESSING INDUSTRY FOR 11 YEARS, AND MY CLIENTS GET A NOTICE TO MAKE CHANGES AND BE COMPLIANT, AND THEY ALWAYS GET TIME TO MAKE THE CHANGES TO BE COMPLIANT. BUT NO ONE EVER JUST GETS A $50K FINE. MR. BURKE LIPSCOMBE IS JUST MAKING THIS STATEMENT WHICH IS NOT TRUE, NOT STATING ALL THE FACTS, AND JUST ATTEMPTING TO MAKE MY COMPANY LOOK BAD. WE PROVIDED MR. BURKE LIPSCOMBE WITH FREE WEB HOSTING, A FREE WEBSITE IN WHICH WE DESIGNED AT A VALUE OF $900, WE REGISTERED HIS DOMAIN NAME FOR FREE, AND WE DESIGNED HIS LOGO FOR FREE AS WELL. AND HE REFUSED TO PAY FOR THE MONTHLY WEB HOSTING AND REFUSED TO PAY THE $39.95 MONTHLY SUPPORT AND TRAINING FEE. I HAVE OVER 100 DOCUMENTED EMAILS WITH THIS CLIENT, SO WE CLEARLY RESPONDED TO THIS CLIENT AT ALL TIMES. IF WE WERE UNABLE TO RESPOND THE SAME DAY, WE DID SO WITHIN 24-48 HOURS AT ALL TIMES. AND WE ALSO ANSWERED THEIR CALLS AT 6:30 AM. I FEEL THAT WITH ALL THE DOCUMENTATION AND EMAILS AS EVIDENCE, ANY PERSON WHO READS ALL THIS CAN CLEARLY SEE THAT THIS CLIENT IS COMPLETELY UNREASONABLE AND WILL LIE AND MAKE FALSE STATEMENTS FOR THEIR OWN FINANCIAL GAIN. ON TOP OF ALL THE FREE SERVICES I PROVIDED THIS CLIENT, I SPENT 4 HOURS GOING THROUG OVER 100 EMAILS AND TAKING NOTES, AND BUILDING A TIME LINE OF EVENTS THAT OCCURRED SO I COULD HAVE ALL MY FACTS STRAIGHT TO PROVE WE MADE EVERY EFFORT TO SERVE THIS CLIENT.