- Report: #1489191
Complaint Review: Bargainmugs.com - Casenovia NY
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Author Not Confirmed
Why?
Bargainmugs.com
PO Box 523 East Lake Road Casenovia, 13035 NY, United States
Phone:
866-632-2188
Web:
www.bargainmugs.com
Categories:
Business Rating:
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Bargainmugs.com Bargain Mugs Poor craftsmanship and even worse communication from this mug and drink ware company. Casenovia NY
This company has sent me a large order which was extremely off registration and poorly executed. I've tried for weeks to remedy the issue, however, the manager or owner refuses to speak with me, I am not even allowed to have their name! It seems to me very cowardly to send out expensive products with low-quality reproduction and then refuse to fix the situation or even chat with a customer who tried endlessly to fix things.
The customer service rep has been wonderful, yet she is unable to do anything either since there seems to be no management whatsoever. The owner/manager/mystery person comes in the morning and leaves before noon every day, and generally seems ambivalent to making a customer happy and taking responsibility for sending out a terrible product. They've skirted around an issue with an order that I was very fair, very patient, and worked tirelessly to compromise on.
Supposedly I'll have an opportunity to speak with a manager by tomorrow morning, but I highly doubt that will happen, and then I will have no choice but to dispute the charges with my credit card company. I am sorry to say that I'd never order from them again, despite a very promising ongoing business relationship, in which I planned to work for years with them. Clearly, they are not interested in ongoing relationships, they just want to push out a crappy product and hope you don't bug them for a refund.
