BGSN- Corporate Response
Hammond,#2REBUTTAL Owner of company
Mon, October 05, 2009
We have set up a dedicated email with several team members working to address any issues. If you feel that you have a legitimate issue that you would like to address please contact us at [email protected]. You will receive a response within 24 hours.
Richard
South St. Paul,#3Consumer Comment
Thu, October 01, 2009
After working for Barrister I can reaffirm that this customer is not alone with his service experiences. I also, have heard the exact same story from nearly all of my clients and I have personally experienced the same sort of incompetence.
It disgusts me to read responses from individuals, like "ME", who can do nothing but negatively attack someone because of their spelling or gramatical sentence structure. It's the content that carries weight and is important. Think again "ME", before attacking my credibility with weasel comments. I DO have two Bachlors degrees and a Masters in Networking, as well as over 18 years of experience in IT and 16 years as an entrepenteur of my own consulting company.
As for Barrister, they cannot even get the proper parts ordered. I had a processor that was in need of replacement for a client and after nearly two (2) weeks of waiting I recieved a Hard Drive for a laptop instead of a new processor. This was common place when dealing with Barristers customer service and technical support. They have NO CLUE! They are poorly trained, lazy with their attitude, and adaquate responses are nearly non-existent.
I for one, totally empathize with this customer and can produce many more recent examples to corroberate his experiences. Barrister claims to be proactive with their training, however it is clearly ineffective. For a company who claims to be "woman owned", it is totally run by a man. It can leave little wonder as to why this company has serious operating issues and deserves little to no support. Company's like this one tend to weed themselves out of existence through their own actions, or lack thereof. They are their own worst enemy.
Tech
HOUSTON,#4Consumer Comment
Thu, May 28, 2009
While I NEVER use all capitals letters I think Phillip would make his 'prose' easier to stomach if he'd use the occasional capital letter at the begining of a sentence. I have a lot of problems with companies but 11 (eleven, that's what I think Phillip meant, but seeing his 3rd grade level of writing skills, maybe he meant TWO) minutes is not too long to wait. I rarely speak of technicians always having problems hearing unless I've decided it wasn't ME. It would appear that Phillip spoke to more than one, but why do that? At least on the first day. It also appears that Phillip conveniently forgot to ask for a tracking number and didn't tell his po' ole grammy that unheard of companies MAY call her. How is incompetence (as Phil calls them) exhibited when someone says they'll send a part via UPS? Hmmm? Forgetting the fact that what? It seems you DIDN'T forget. Not unlike the claim Phillip says he remembers Rachel's name. That's not REMEMBERING, it's READING! Hopefully Phillip will succeed even WITHOUT a computer, many people do it, or find one, but Phillip blames everyone else about his poor skills in the brain department. FINDING A RIDE!? Phillip doesn't blame Circuit City for his lack of an automobile? Wow! I'm not sure I'd be using this guy to diagnose the problem as a power supply, but it is usually pretty simple. The symptoms could be a system board however, and I'd hate to be him waiting for the part to come in. Or trying to get a ride to... wherever. Expensive Technical Institute? Have you ever heard of a library? You shouldn't HAVE to use one, but when you're computer is dead (and I'll bet they never told you in that stupid warranty they sell, how long they have to FIX it) Your education and study is YOUR responsibility. I'm sure you'll find someone to take your case about the problems you had, but since YOU decided to fix it yourself, I can't see you winning. In closing, I agree you were screwed, but you caused most of it. Grandma's number notwithstanding, the REAL problem was the power supply never made it. You not getting all the information from people that aren't obligated to conform to all of the differences between all of the consumers out there is YOUR fault. Hopefully you've learned something your 'expensive' technical education hasn't helped you with (that and I hope you're getting a technical writing course in that batch because your prose was boring and whiny, but mostly 3rd grade level spelling) Me
Jennifer
Hammond,#5UPDATE Employee
Wed, April 01, 2009
Barrister provides some direct warranties and facilitates services for other companies warranties. Often, customers do not understand that Barrister is not their warranty provider, but, rather, the service provider for their warranty company. We are limited in the services by each company for whom we perform warranty services. A customer should always refer to their warranty documents to determine the actual warranty provider, along with the terms and conditions of their warranty. These documents clearly spell out what is covered by the warranty and what is not covered. Sometimes, a customer may think something should be covered, but it is excluded by the terms of the warranty. We are happy to assist any customer who has a question concerning warranty coverage and the customer should feel free to contact us. If we cannot assist them, we will direct them back to the warranty provider Barrister has been in business for over 35 years, serving customers throughout the United States, Canada and Puerto Rico. We have business relationships with most of the major OEM manufacturers and companies in the United States. We are a strong, capable company with a proven history of successful operation. We care a great deal about the perception of a client or a vendor and anyone with a concern should access company management via our company website www.barrister.com Barrister employees both employee technicians and utilizes the services of thousands of independent contractor technicians throughout the United States, Canada and Puerto Rico. When technicians join our network, they are thoroughly screened in a variety of ways, including assessment of capabilities and certifications. Every technician who enters our system has been determined to be fully capable of performing the work for which he is signing up to perform. Occasionally, we will find that a technician, although qualified and certified, may not possess the ability to perform to our standards. When that occurs, he/she is removed from our system. We are very proud of the caliber of technician who performs work on our behalf. They are competent, talented and capable and they are well managed by our Technical Support and Client Services team to insure that the work performed meets the requirements of the customer. Barrister employees approximately 20 in-house technical support agents who are on hand to assist technicians and customers via telephone. Their goal is to provide a one part/one trip fix for the repair in question. We utilize the latest training methods and our in-house technicians participate weekly in on-going training sessions to provide them with hands-on repair scenerios to better acquaint them with the kinds of problems technicians and customers may experience. We also utilize vendor provided help desks to further support our technical team whenever there is a need. Our in-house technicians are monitored on performance and evaluated on trips and parts per fix on the calls where they are involved. This insures that they are motivated to provide the very best off site technical support available.