I left my money in Bank of the BuckHead at 3920 Piedmont Road, Atlanta, GA, USA in 1998 in a CD and Checking Account. I went overseas to India for four years.
The Bank of Buckhead became BB&T. I never received timely reporting on it, nor was I advised on the status of my CD and checking account. I had to do a lot of 'chasing', 'calling from overseas' and writing letters. Finally, I began receiving my statements.
Now, after I moved to Canada, I asked for my money to be wired from there to my Canadian account. Needless to say, I had to contact them multiple times by email, fax, letter for it. I still have not gotten a statement-of-closure nor a clear explanation of the bank paying me "interest", the "fees they charges me", nor a clear explanation on how my money never "grew" as per their promises to me!
I have sent multiple emails and letters to the Branch Head and Vice-President Ron Altman. He never responds to either one.
Below is the last email to which also they have not bothered to reply. Ron Altman says- contact the Personal Banking Assistance- Sybil Payne. Sybil Payne says - contact Diane Chambers. Diane Chambers never responds.
********
Could you please provide me an IMMEDIATE response to the email request below?
I have not received any reply from
[email protected] nor
[email protected]Is there a reason for not responding to it?
************
On Sun, 08 Dec 2002 mohit bali wrote :
>Hello,
>
>Could you please provide me a signed statement-of-account-closure and final statement to the following two addresses, as soon as possible:
>
>(1) Mohit R. Bali
>(2) Mohit R. Bali
> What is your earliest convenience to provide it to me?
>
>Mohit R. Bali
>
>
>************
>On Mon, 02 Dec 2002 Payne, Sybil wrote :
>>Hello, Mr. Bali, ......
>>
>>Please refer to Diane Chambers for future references.
>>
>>Thank You
>>
>> > -----Original Message-----
>> > From: mohit bali [SMTP:
[email protected]]
>> > Sent: Sunday, December 01, 2002 12:03 AM
>> > To: Payne, Sybil
>> > Subject: Re: Re: Re: RE: Re: RE: RE: RE: RE: Fund Transfer
>> >
>> > Hello,
>> >
>> > Happy Thanksgiving!
>> >
>> >
>> > As yet, I have not received a reply to the following email of 22
>> > Nov 2002. Is there a reason for it?
>> >
>> > Can you please mail me (by post and email), a final statement of
>> > my accounts indicating all itemized deductions and interest
>> > earnings?
>> >
>> > **************
>> >
>> > >On Fri, 22 Nov 2002 mohit bali wrote :
>> > >>Hello Ms. Payne,
>> > >>
>> > >>
Is my checking account and CD account with BB&T closed as
>> > >>of now?
>> > >>Have you sent me all my monies?
>> > >>
>> > >>
Can you please mail me (by post and email), a final
>> > >>statement indicating all itemized deductions and interest
>> > >>earnings?
>> > >>
>> > >>
What is your earliest convenience to send the requested
>> > >>information to me?
>> > >>
>> >****************
>> > >>
>> > >>> > -----Original Message-----
>> > >>> > From: mohit bali [SMTP:
[email protected]]
>> > >>> > Sent: Tuesday, November 19, 2002 8:25 PM
>> > >>> > To: Altman, Ronald
>> > >>> > Cc: Payne, Sybil
>> > >>> > Subject: Re: Re: RE: RE: RE: RE: Fund Transfer
>> > >>> >
>> > >>> > Please inform me as soon as possible. I need to proceed on
>> > >>>the
>> > >>> > withdrawal quickly.
>> > >>> >
>> > >>> > On Sun, 17 Nov 2002 mohit bali wrote :
>> > >>> > >Ms. Payne
>> > >>> > >
>> > >>> > >1)
I shall look forward to a reply from you at your
>> > >>>earliest
>> > >>> > >convenience. Has the money been credited into my checking
>> > >>> > >account? Do you have a (800)toll-free number/ website where
>> > >>>I can
>> > >>> > >check on it on an automated-telephone-system/
>> > >>>internet-access
>> > >>> > > from overseas? What is my checking balance now that the CD
>> > >>>has
>> > >>> > >been closed, and the money transferred into my checking
>> > >>> > >account?
>> > >>> > >
>> > >>> > >2)
Is the dormant status removed on my checking
>> > >>>account? Is
>> > >>> > >there a fee that has been charged to me for the dormant
>> > >>>status
>> > >>> > >and it's removal?
>> > >>> > >
>> > >>> > >3)
I need some funds now. Can you electronically wire
>> > >>> > >transfer the money to my account, using the
>> > >>>singed
>> > >>> > >original letter and fax (of the same letter) I sent you? Do
>> > >>>you
>> > >>> > >need another letter from me?
>> > >>> > >
>> > >>> > >
The reason I prefer the wire is because it appears
>> > >>>to be
>> > >>> > >a safer mode of transfer, and the funds are available to
>> > >>>me in
>> > >>> > >my Canadian account sooner.
>> > >>> > >
>> > >>> > >4) Thank you. Have a good evening.
>> > >>> > >
>> > >>> > >
>> > >>> > >************
>> > >>> > >
>> > >>> > >>
>> > >>> > >> > -----Original Message-----
>> > >>> > >> > From: mohit bali [SMTP:
[email protected]]
>> > >>> > >> > Sent: Wednesday, November 13, 2002 6:25 PM
>> > >>> > >> > To: Payne, Sybil
>> > >>> > >> > Subject: Re: RE: RE: RE: Fund Transfer
>> > >>> > >> >
>> > >>> > >> > Hello,
>> > >>> > >> >
>> > >>> > >> > (1) You mentioned: "YOUR ACCT IS CURRENTLY IN
>> > >>>DORMANT
>> > >>> > >>STATUS."
>> > >>> > >> >
>> > >>> > >> > Questions: Can you remove the "dormant" status on my
>> > >>> > >>account? Is
>> > >>> > >> > there anything I can do about it to have the dormant
>> > >>>status
>> > >>> > >> > removed?
>> > >>> > >> >
>> > >>> > >> >
>> > >>> > >> > (2) You mentioned: "BANK POLICY REQUIRES CLIENTS TO
>> > >>>SIGN
>> > >>> > >>WIRE
>> > >>> > >> > REQUEST IN PERSON."
>> > >>> > >> >
>> > >>> > >> > Question: Can you do it with the faxed, emailed, and
>> > >>> > >>postal-mailed
>> > >>> > >> > signed request?
>> > >>> > >> >
>> > >>> > >> > (3)
As per earlier emailed and written communication
>> > >>> from
>> > >>> > >>you
>> > >>> > >> > and Ron, my understanding has been that all you need is
>> > >>>a
>> > >>> > >>signed
>> > >>> > >> > request from me. I have postal mailed the original of
>> > >>>the fax
>> > >>> > >>to
>> > >>> > >> > you on 11 Nov. 2002. To come in person would be
>> > >>>expensive
>> > >>> > >>and
>> > >>> > >> > difficult.
>> > >>> > >> >
>> > >>> > >> > Questions: Alternatively, can you terminate the CD
>> > >>>and put
>> > >>> > >>the
>> > >>> > >> > money into my checking account? Will I be able to write
>> > >>>a
>> > >>> > >>good
>> > >>> > >> > check on the account to transfer monies into my
>> > >>>>> > >>> > >> > account?
>> > >>> > >> >
>> > >>> > >> > (4) I shall look forward to a reply at your earliest
>> > >>> > >> > convenience.
>> > >>> > >> >
>> > >>> > >> >
>> > >>> > >> >
>> > >>> > >> > ******************
>> > >>> > >> >
>> > >>> > >> >
>> > >>> > >> > >
>> > >>> > >> > > > -----Original Message-----
>> > >>> > >> > > > From: mohit bali [SMTP:
[email protected]]
>> > >>> > >> > > > Sent: Tuesday, November 12, 2002 10:03 PM
>> > >>> > >> > > > To: Payne, Sybil
>> > >>> > >> > > > Subject: Re: RE: RE: Fund Transfer
>> > >>> > >> > > >
>> > >>> > >> > > > Good Morning,
>> > >>> > >> > > >
>> > >>> > >> > > > 1) I have faxed you the letter. Please provide me
>> > >>>an
>> > >>> > >> > > > acknowledgement at
[email protected].
>> > >>> > >> > > >
>> > >>> > >> > > > 2) Original of this faxed request has been mailed
>> > >>>to you
>> > >>> > >>by
>> > >>> > >> > >post
>> > >>> > >> > > > on 11 Nov 2002.
>> > >>> > >> > > >
>> > >>> > >> > > > > > -----Original Message-----
>> > >>> > >> > > > > > From: mohit bali [SMTP:
[email protected]]
>> > >>> > >> > > > > > Sent: Thursday, November 07, 2002 7:53 PM
>> > >>> > >> > > > > > To: Payne, Sybil
>> > >>> > >> > > > > > Subject: Re: RE: Fund Transfer
>> > >>> > >> > > > > >
>> > >>> > >> > > > > > Hello,
>> > >>> > >> > > > > >
>> > >>> > >> > > > > > (1) Fine. What is your fax number?
>> > >>> > >> > > > > >
>> > >>> > >> > > > > > (2) I still do not have an answer to the
>> > >>>other
>> > >>> > >>questions
>> > >>> > >> > >in
>> > >>> > >> > > > >the
>> > >>> > >> > > > > > earlier email. Can you please answer them?
>> > >>>These
>> > >>> > >>are
>> > >>> > >> > > > >repeated
>> > >>> > >> > > > > > below for you.
>> > >>> > >> > > > > >
mohit
toronto, Ontario
Canada
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