- Report: #1304009
Complaint Review: Beauty Impressions - Pacoima California
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Author Not Confirmed
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Beauty Impressions
12924 Pierce Street Pacoima, 91331 California, USA
Phone:
855-567-2147
Web:
Categories:
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Beauty Impressions Eye Vibe, Skin Element Scam - Do not Try Pacoima California
At the end of March, 2016, I clicked on a ad for Jennifer Aniston and Dr Oz offering a trial of eye cream and face cream. I tried the product. The eye cream irritated my eyes, and it took several days for the burning to disappear. The skin cream was not what was implied on the article. I was not satified with the product. I called on approximately April 5th and was give numbers to return the merchandise. On April 9, 2016, I sent the merchanse back with labels to each bottle with their RMA #. USPS box was sent with Signature Confirmation of delivery. Merchandise was delivered on April 12th per tracking # 23141340000024944454. I still have not received my money back.
Initially, the company said I could try the product for shipping costs of $6 for eye cream and shipping cost of $5 for face cream. I received the products in one box, with an invoice that just stated what I had ordered with no indication that additional costs would be charged.
When I received my credit card bill I had been charged $98 and $93 for the trial product. I only ordered a trial sample, not a one month supply. The company stated that I would receive reimbursement minus a restocking fee. They also wanted to charge $40 for a restocking fee. The product should not have been restocked, since it had been opened and touched.
The company uses many different names: Credit Card Name: Extravagant Beauty Care St 855-549-5857 NY; Aerial Desire Eye Care ST 855-549-5857 : On the invoice in the package the company is Beauty Impressions 855-567-2147. The company address is in San Francisco, CA; The warehouse is in Pacoima, CA; The customer service is in Clearwater, FL 855-549-5857.
I contacted the company at all the different numbers. Although, "Steve" answered the phone, his accent was thick with an India suspect, and may not have been from this country. I also suspect this operation is not from the United States.
