- Report: #1317996
Complaint Review: BeFrugal - Internet
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Author Confirmed
Why?
BeFrugal
Internet, USA
Web:
https://www.befrugal.com
Categories:
Business Rating:
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BeFrugaL BeWARE of BeFrugal Boston Massachusetts
Have used many cash back sites over the years, including BeFrugal and have never had an issue until now.
Made some purchases in the last few months through BeFrugals portal and they did not earn cashback. Contacted them about the 1st one and they said it would be investigated.
Was waiting for the outcome of the first one to submit the second one. After 2 months, and no update, I contacted them again. They said they would reach out to the merchant again. I mentioned to them that I had another purchase (which was from 62 days prior). They said I missed the 60 day deadline. I explained that i had numerous claims and was waiting for a response on claim#1 to send claim#2. They didnt care.
Apparently, they give their customers a 60 day hard deadline, and won’t give leeway on 2 days...but they themselves don’t have to follow up within a given time (it took an email from me to have them follow up), nor do they require the merchants they deal with to respond timely.
Contacted their customer service and have been stone-walled. I asked for a supervisor and was told they would not escalate it further. They also have no listed phone number to speak to them on the phone.
In short, they baited me by getting me to use their site for cashback and provided no cashback.
Would definitely advise using other shopping portals. Some great other ones can be seen at cashbackmonitor. Avoid the tempting BeFrugal figures...as you may not actually get them and have no recourse but to email them over and over with no results.
