- Report: #1411278
Complaint Review: befrugal - Internet
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Author Not Confirmed
Why?
befrugal
Internet, United States
Web:
www.befrugal.com
Categories:
Business Rating:
(0)
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Befrugal closed my account right after I made the request to withdraw $500 I was owed in CashBack
I made a purchase for 2 computers through Befrugal Cashback website. Weeks later, the pending cashback became availabe for withdrawal.
I then initiated the transfer to my PayPal account. After several weeks and not seing any deposit, I contacted Befrugal who informed me that "Unfortunately I cannot further assist you. Due to violations of BeFrugal's terms and conditions, your account has been deactivated and no further payment will be issued.".
I have no idea what does that mean looking at their terms and conditons.
When asking for further explanation I get the same above same message, like a robot was talking to me. When i tried to contact them through social media, my post got deleted. What type of business is that??
The amount was for ~500+ dollars which is the only reason I purchased the computers. Now, I cannot return them since they are past their return period.
Seems to me that they are trying to not honor their part of the deal.
2 Updates & Rebuttals
Gabriel
Florida,United States
That's not an answer
#2Author of original report
Mon, November 13, 2017
I'm well aware of the terms and conditions and there is absolutely no violation on my part. I was not offered any explanation on what could be the issue.Only thing I can think of is that I used a new email adress since I changed devices. Befrugal is just trying not to honor their part of the deal and now I'm out $500 (and they are holding all the referral money they got rom the retailer.)
Alicia
Boston,Massachusetts,
United States
Response from BeFrugal
#3UPDATE Employee
Mon, November 13, 2017
Per our terms and conditions: BeFrugal reserves the right to withhold payment of Cash Back rewards for suspected fraud, abuse of retailers or BeFrugal website, use of email spam to promote referrals, or for creating multiple user profiles. Any fraud or abuse relating to earning or receipt of cash back rewards, or any misrepresentation of information furnished to BeFrugal or its retailers partners by you or anyone acting on your behalf may result in the termination of your BeFrugal account and forfeiture of Cash Back rewards.
