- Report: #1145577
Complaint Review: Bella Labs LV Nev. - Las Vegas Nevada
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Author Not Confirmed
Why?
Bella Labs LV Nev.
3722 Las Vegas Blvd. S #3001E Las Vegas, 89158 Nevada, USA
Phone:
1-877-767-9942
Web:
http://www.bellalabs.com/trial/index.php?AFID=80&SID=220058
Categories:
Business Rating:
(0)
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Bella Labs, LV Nev. Tricked again by "Free Trial" Las Vegas Nevada
Bella labs is offering a 14 day free trial of their anti-aging skin cream, simply pay $4.95 for shipping and handling. My wife was our of the country at the time, so I decided she might like to try it. I ordered the free trial and when I received the package, I never opened it, waiting for her to return. Now I get a charge on my debit card for $87.00 dollars which I can't afford right now since my only income is Social Security. I called the company and asked for charge to be reversed as I am sending the product back unopened.
The CSR told me too bad, they have my money and they will not accept the product if returned. Their "terms and conditions" are (as usual) hidden at the bottom of the page in very small print that is very light colored grey text.
No where else on the website do they mention anything about $87.00 charge after 14 days. I looked at my PayPal account and it was posted that my order was placed 12 days ago. CSR told me it doesn't maatter what my paypal records show, they go by their records and charged in on what they called "their recirds".
I explained I felt like I had been tricked (again) and the product package has not been opened and I really can't afford this at this time. So, they get the unopend product back, I get my money back and all is well. NO, they say...They have a legal right to keep my money no matter what I do.
I asked for a supervisor and after a while the CSR told me the supervisor would give me a 25% refund if I sent the product back. I refused, and now they will keep my money AND get the product back.
Very rude, beligerant and uncooperative.
