I was led to believe I was ordering a one time trial sample of facial cream. I thought I was being billed for $4.99. Within a couple of weeks another bottle of the same cream arrived. I just received a totally different product from them today. I just realized, that instead of $4.99 they billed my account for $83.00 and change for my original sample. I am a senior citizen and cannot afford this expense, and I'm have no success contacting them to get my money back and to have them stop any additional shippings!