- Report: #110618
Complaint Review: Berkeley Premium Nutraceuticals - Cincinnati Ohio
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Berkeley Premium Nutraceuticals
1661 Waycross Road Cincinnati, 45240-2097 Ohio, U.S.A.
Phone:
866-834-1715
Web:
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Berkeley Premium Nutraceuticals Refused to refund Ripoff Buyer BEWARE Cincinnati Ohio
I tried the free product Suvaril (for weight loss) based on a recommendation by a friend. I did not recognize any results. I originally ordered the "free" trial sample on 8/10/04. I received it about a week later. Their policy is that if you do not cancel within 30 days they will autoship you a 90 day supply for $70. I cancelled it on 9/13/04 from their website. I didn't realize it had been more than 30 days because I was thinking that I had 30 days from the time I received the product, not 30 days from the day it was billed to my credit card.
They shipped the 60 day autoshipment to me on 9/7/04 (less than 30 days) and billed my card $70 on 9/4/04. I called to complain that I had been charged and said I would send the product back. They offered to send me 2 months free of another product or I could send the product back and receive a $35 credit. After a very heated discussion where I promised to write this report and expressed my dissatisfaction with the way they did business, I asked to speak to a supervisor.
While on the 10 minute hold I went to their website were they state as of 9/4/04 consumers are entitled to a full refund "no questions asked" (minus a $10 processing fee) after they received the product via certified mail. The supervisor suddenly remembered that this was the policy and would credit me an additional $25 after they received the prodcut ($35 for the promise of the return and $25 after the return)
They claim that they do not resell their unopened returned products. Based on their business practices as I see them, don't believe this. I'm out about $15 to try their "free product" that did not work for me.
BUYER BEWARE!!!!! If my experience is common, this company will NOT be around long.
Kim
Euless, Texas
U.S.A.
They shipped the 60 day autoshipment to me on 9/7/04 (less than 30 days) and billed my card $70 on 9/4/04. I called to complain that I had been charged and said I would send the product back. They offered to send me 2 months free of another product or I could send the product back and receive a $35 credit. After a very heated discussion where I promised to write this report and expressed my dissatisfaction with the way they did business, I asked to speak to a supervisor.
While on the 10 minute hold I went to their website were they state as of 9/4/04 consumers are entitled to a full refund "no questions asked" (minus a $10 processing fee) after they received the product via certified mail. The supervisor suddenly remembered that this was the policy and would credit me an additional $25 after they received the prodcut ($35 for the promise of the return and $25 after the return)
They claim that they do not resell their unopened returned products. Based on their business practices as I see them, don't believe this. I'm out about $15 to try their "free product" that did not work for me.
BUYER BEWARE!!!!! If my experience is common, this company will NOT be around long.
Kim
Euless, Texas
U.S.A.
1 Updates & Rebuttals
Jerry
Denver,Colorado,
U.S.A.
You are one of the Lucky ones!
#2Consumer Comment
Tue, October 05, 2004
Kim, You are one of the lucky ones! I have filed with the Cinncinati, Ohio Attorney Generals Office (over 4,000 complaints filed already), have signed up with the Class Action Suit being filed against this company, and have disputed the charge on my credit card. I think my credit card company is finally coming around because they indicated they are getting complaint calls, where before they indicated it was my fault and my problem and they wouldn't support me except to allow me to file the dispute. They appear to be advertising intermittently now because the complaints start up then slow down, then start up again. This is a pretty major con considering they are advertising over the TV. I even cancelled my card to prevent these con-artists from making additional charges. Even if you do cancel the so called program (which by the way, no one ever told me I was on), they still start making unauthorized charges and when you dispute them, they will counter dispute them. You are very lucky you only lost "$15" on your "FREE" sample. I for one will not lay down for this and as little as the $70 is in other peoples eyes, it is a significant enough amount of money to keep me fighting. Especially when you start doing the math and realize how much these characters have ripped-off the rest of the world for. I assume they will move their operations overseas as soon as the legal system puts an end to this this scam here in this country.
