My2cents
Cincinnati,#2UPDATE EX-employee responds
Sat, September 06, 2008
I use to work for this company for several months and while I did not want to think it was a scam or deceitful in any way, the more I worked the more I could not help but to know something was wrong. The previous post is very true with no exaggeration. We did not have enough time to learn one script when we were handed another, then another. It seemed they were constantly changing the wording so we would explain our sales/refund policy to customers in such a way as to fully baffle them. The main thing was to get the sale. One time I was handed a new script right in the middle of a conversation with a customer and was told to change my wording immediately. It was crazy! That place by far was the most stressful and chaotic place I have ever worked. I started in sales and thought maybe that was not for me so I tried my hand in customer service. That was a big joke! There were only a couple of people in that department when I went over to assist them. When they would actually answer a customer call, they would give them the complete run around about how to get a refund. Most of those call weren't documented in any way. Some customers would stay on hold for hours and call back several days trying to get through. Little did they know they only had a small handful of people to handle the many thousands of call we were getting and the chance of them ever taking to a live person was slim to none. The statement was made that good people worked there (mainly call center) and that is true. We as employees only wanted to make honest money to provide for our families. We did not want to hurt or deceive anyone, but when any of us spoke out or asked questions, we were chastised severely. I cannot tell you how many people I saw that either got up and walked off the job voluntarily or was escorted off the property after a bitter disagreement. People were so afraid on a daily basis that they were going to be next to get the ax. We never knew what would prompt the action so we did not know how to avoid it. I could go on and on but I think the point has been made. One evening while I was driving in for yet another shift of who-knows-what, I got very sick to my stomach. The closer I got to the job the worse it got and that's when I knew I had enough. I never returned back to work there.