- Report: #1372299
Complaint Review: Best Buy - Brookfield Wisconsin
-
Author Confirmed
Why?
Best Buy
19555 W Bluemound Rd. Brookfield, 53045 Wisconsin, USA
Phone:
262-796-0669
Web:
www.bestbuy.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Best Buy Geek Squad didn't help with fixing my iPhone 4s or try to when asked. VERY rude service! Brookfield Wisconsin
I am not happy with the way the Geek Squad treated me at Best Buy today around 6:15 pm (19555 W Bluemound Rd, Brookfield, WI 53045). I have an old iPhone 4s that's pins or whatever stopped working. When I took it in the man wouldn't even try and fix it - he just said to go to the Apple store. I cannot just go to the Apple store. I do not want to pay $4 and waste even more time going on a Milwaukee bus. Recently last Friday, according to the news on Fox 6, there were bullets shot at one of those buses, one that went through a windshield as well. Do they really think I as a civilian want to risk my safety to go all the way there?
The man tonight working for Geek Squad wasn't very helpful or even very polite. He was a no nonsense person with a straightforward tone of voice who didn't care about my bad situation. I am tired of interacting with rude, unhelpful people in my life and I've had enough. I want a manager to tell this man he needs to be more helpful and more polite to customers. I cannot afford a new phone right now but that is out of my control. I wanted Geek Squad to tell me what was wrong with my phone but the agent didn't help with anything. I thought that was very poor on his part and now I have a phone that barely charges. It is rude service and so please avoid Geek Squad at this store in Brookfield, WI!
