- Report: #110233
Complaint Review: Best Buy - Wichita Kansas
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Author Not Confirmed
Why?
Best Buy
Wichita, 67210 Kansas, U.S.A.
Phone:
888-237-8289
Web:
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Best Buy ripoff Wichita Kansas
I purchased a motorola v400 cell phone for my daughter on 06/08/2004 with Cingular serviceplan. I bought a 2 year service plan at the time of purchase and I was told the plan covered any problem with "In store on the spot replacement or instant credit for the full price."
Today I returned the phone and they said the Best Buy corporate office changed the warranty agreement and it is no longer handeled in store.
I called the best buy 1-66-bestbuy phone number and after being put on hold for over 15 minutes they said even though I had a bestbuy warranty I had to contact cingular because the phone still had a manufacturers warranty?
Best Buy lied about in store replacement. Best buy is not honoring their service warranty.
Dave
Wichita, Kansas
U.S.A.
Today I returned the phone and they said the Best Buy corporate office changed the warranty agreement and it is no longer handeled in store.
I called the best buy 1-66-bestbuy phone number and after being put on hold for over 15 minutes they said even though I had a bestbuy warranty I had to contact cingular because the phone still had a manufacturers warranty?
Best Buy lied about in store replacement. Best buy is not honoring their service warranty.
Dave
Wichita, Kansas
U.S.A.
