- Report: #987172
Complaint Review: Beverage Square - Lakewood Ohio
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Beverage Square
13340 Madison Avenue Lakewood, 44107 Ohio, United States of America
Phone:
216 226 8796
Web:
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Beverage Square Owner: James McKearney beverage store, lottery retailer, underage sales, rude, unprofessional, derisive, demeaning, harassment Lakewood, Ohio
I live in a neighborhood where stores are few and far between, and between them hardly serve every need. I don't have a car. Beverage Square is practically across the street from where I live, so I go there to buy lottery tickets on a regular basis, when I have money to bet with and when I'm home.
I try to avoid going before 2:30 p.m. but if I want to place a bets for the midday games, betting closes around 12:20 or 12:25 and, other than walking out of my way to go to another store, I have no choice but to subject myself to the unwarranted conduct of certain staff.
The clerk on the morning shift, Gerald Keating, H-A-T-E-S the lottery, its presence, and everyone who plays it with every fiber of his being. In all the times I 've patronized this store since January 7 2012, he hasn't once hesitated to make his feelings known to anyone and everyone within earshot. Imagine you're a customer in a store and all you want is to buy somethingyou're not doing anything outrageous or disrespectfuland you have to be subject to a volley of demeaning, derisive, humiliating insults that border on harassment by a clerk who is having a tantrum because all he's required to do is execute one job duty: Accept money for product and complete the transaction. Gerry is reacting with the anger and indignity, like someone walked in off the street and asked him for a kidney committed some offense against him.
His co-worker, Brandon Moore, is almost as bad. It's just one sermon after another about what a waste of money the lottery is, and unsolicited statements such as "When the Powerball jackpot was $500,000,000.00 [or whatever the last big one was], we sold $2,000.00 worth of tickets and paid out $52." It's one sermon after another and a stream of unwelcome snark on top of his everyday rudeness of leaving customers standing to wait for him to finish chit-chatting with co-workers or other customers. It never matters how much of a hurry I might be in or if I'm about to miss a bus, or anything else. Brandon Moore's rhetoric has to come first.
A staff of four man the store, including the owner's son. Yet, this explicit ill will and bad-faithbased behavior is condoned, if not encouraged, tacitly and otherwise. If I understand correctly, none of the staff play the lottery, but one employee and the owner's son never say anything one way or another. They're simply civil enough and just do their jobs without carrying on like savages.
The conduct of the offending personnel is subdefective enough on its own merits, but these people peddle tobacco, the worst toxin known to man and, according to an article in the Lakewood Patch, one employee was busted in December 2011 and prosecuted for selling alcohol to minors. Yet, they insist on persecuting customers who wish to patronize store for services that the employees knew were in place when they accepted their positions.
I try to avoid going before 2:30 p.m. but if I want to place a bets for the midday games, betting closes around 12:20 or 12:25 and, other than walking out of my way to go to another store, I have no choice but to subject myself to the unwarranted conduct of certain staff.
The clerk on the morning shift, Gerald Keating, H-A-T-E-S the lottery, its presence, and everyone who plays it with every fiber of his being. In all the times I 've patronized this store since January 7 2012, he hasn't once hesitated to make his feelings known to anyone and everyone within earshot. Imagine you're a customer in a store and all you want is to buy somethingyou're not doing anything outrageous or disrespectfuland you have to be subject to a volley of demeaning, derisive, humiliating insults that border on harassment by a clerk who is having a tantrum because all he's required to do is execute one job duty: Accept money for product and complete the transaction. Gerry is reacting with the anger and indignity, like someone walked in off the street and asked him for a kidney committed some offense against him.
His co-worker, Brandon Moore, is almost as bad. It's just one sermon after another about what a waste of money the lottery is, and unsolicited statements such as "When the Powerball jackpot was $500,000,000.00 [or whatever the last big one was], we sold $2,000.00 worth of tickets and paid out $52." It's one sermon after another and a stream of unwelcome snark on top of his everyday rudeness of leaving customers standing to wait for him to finish chit-chatting with co-workers or other customers. It never matters how much of a hurry I might be in or if I'm about to miss a bus, or anything else. Brandon Moore's rhetoric has to come first.
A staff of four man the store, including the owner's son. Yet, this explicit ill will and bad-faithbased behavior is condoned, if not encouraged, tacitly and otherwise. If I understand correctly, none of the staff play the lottery, but one employee and the owner's son never say anything one way or another. They're simply civil enough and just do their jobs without carrying on like savages.
The conduct of the offending personnel is subdefective enough on its own merits, but these people peddle tobacco, the worst toxin known to man and, according to an article in the Lakewood Patch, one employee was busted in December 2011 and prosecuted for selling alcohol to minors. Yet, they insist on persecuting customers who wish to patronize store for services that the employees knew were in place when they accepted their positions.
3 Updates & Rebuttals
Mikey
Lakewood,Ohio,
Beverage Square Owner's Son, Jimmy McKearney, Swore At Me and Kicked Me Out of The Store
#2Author of original report
Sat, March 30, 2013
At the end of his his quasi-impromptu speech, Jimmy's performance crescendoed to what I imagine he saw as the dramatic Big Reveal. He handed me a printed copy of my original complaint and told meattempting to yell, but sounding more like a petulant little boyto get the out of the store, swearing at me and calling me some choice names the entire time. All this transpired in the presence of other customers.
Mikey
Lakewood,Ohio,
Owner's son melted down and threw me out of the store
#3Author of original report
Thu, March 28, 2013
I don't understand why Beverage Square is addressing this complaint three months and two days after I submitted it, but here we are.
I went to Beverage Square at around 4:00 p.m. on 28 March 2013. I'd been back several times since I lodged this complaint on or about 26 December 2012, and each of the staff had sold me lottery tickets at various times. They said nothing about my complaint to Ripoff Report or to the Better Business Bureau, but they seemed to have altered the offensive and off-putting behaviors I had complained about. I thought, maybe, the store owner had seen my complaint and done the right thing by redirecting them to offer better customer service. I suspect I was giving him more credit than he had due.
The owner's son, apparently, worked on what he thought was a ruse to kick me out of the store. Although the weather was clear and not that cold this afternoon, he claimed that the lottery terminal was down and he was rebooting iteven though I was able to scan my tickets on the self-serve scanner to determine whether they were winners or not. If the lottery terminal is down, the scanner is down, too. I stood there about 10 minutes because I didn't want to have to go someplace farther away to buy my tickets. Although I was never one to stand around and chat or make more than minimally civil small talk with the staff of Beverage Square, the owner's son launched into this rambling speech about his personal hardships. He made claims about his father's purportedly feeble health (something no reasonable person would ever discuss with a customer), and how hard it is to keep the store going with an undermanaged staff of four, and constructive criticism versus nonproductive criticism, and how he has to pay taxes for society's parasitesall too much information about nothing that had anything to do with me. And I still didn't have the lottery tickets I went in to buy.
This is how the staff of Beverage Square represents their store to the public. I don't get why anyone would want to spend their money in such a place.
Mikey
Lakewood,Ohio,
USA
Another incident to prove my point
#4Author of original report
Fri, December 28, 2012
I was just in Beverage Square about 15 minutes ago (just before 8:00 Eastern Time on 27 December), and a friend of Brandon was blocking the counter reading a graphic novel or some sort of cartoon book, with Brandon leaning on the counter visiting, talking and laughing. If the owner's son hadn't been there, I don't know how long I would have had to stand there before Brandon acknowledged me in any way.
Aside from the tirades, verbal abuse and other apparent mental instability on the part of the staff when they're called upon to do what they were hired to do, this is part of the pattern that I've been subject to at Beverage Square.
I refuse to inconvenience myself by walking 10 or 15 minutes out of my way to another store because these people won't conduct themselves properly.
