- Report: #383460
Complaint Review: BidDefender CitationSoft Corporation TweakPC Suite 2 (?) Cardquery.com - TweakPC 2009, Biddefender, CitationSoft Corporation, SWREG, Florida
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BidDefender CitationSoft Corporation TweakPC Suite 2 (?) Cardquery.com
CitationSoft Corporation - Contact Information:13911 W. Hillsborough Ave., Suite 150Tampa, Florida 33635Phone: 813-639-1955, DRI - Unable To Locate Ei TweakPC 2009, Biddefender, CitationSoft Corporation, SWREG,, 33309, 33635, 55344 Florida, U.S.A.
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BidDefender, CitaSoft Corporation, TweakPC Suite 2 (?), Cardquery.comBidDefender, CitationSoft Corporation, TweakPC Suite 2 (?), Cardquery.com Will Not Issue Refunds Despite Rerpeated Requests/Appeals BitDefender - Fort Lauderdale, FL; CitationSoft Corp. - Tampa, FL; SWREG - Eden Prarie, MN; DRI/Digital River, Inc. - Eden Prarie, MN; Easeus - Chenghu, China, Florida, Minnesota, Chenghu, China
I have repeatedly tried my best to get a refund for both a single copy of BitDefender Internet Security 2009 and TweakPC 2009 without any success. All I am being is not answered or stonewalled. Both of my purchases of these products have shown up on my checking statement. Both were made online with my Visa debit card.
BitDefender tells me I have to go through their 3rd party procesor - CitationSoft Corporation - and they in turn refuse to issue me a refund and tell me to go back to BitDefender as the "author" of the product! My order number for BifDefender's product was 8558, which is also my Invoice ID and Reference Number. My invoice was emailed to me on 10/10/2008 and the order was processed and charged the day before on the 9th of October. The cost to me was $42.46 which I keep on asking to be refunded. I have wiped my entire hard drive clean of not just Vista but everything else! So, since their product has been intentionally erased because of how much I hated Vista as an OS and having to buy hundreds of dollars of additional software just to make it work at all, I feel entirely justified to a full and prompt refund according to their guarantee.
The situation with my purchase of Partition Manager is even worse. This costs me $39.95 and was posted to my account on 10/14/2008. The charge reads as follows: "DRI*EASEUS Partition M" and it seems to me that two companies were involved in the billing! DRI or Digital River, Inc. AND Easeus. So, where am I supposed to go to request a refund for this product? Everyone has ignored my repeated requests, again, and Easeus has a very solid reputation as a ripoff company on some consumer sites.
All I want these companies to do is give me back my entire money, since I was/am not satisfied or happy with their products. Yet, they will NOT cooperate and refuse to refund my money to date. That is why I am filing this report to protect other online shoppers.
Craig48
xxxxxxxxxxxx
P.S. I have complete documentation for both complaints.
Craig48
Amarillo, Texas
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
BitDefender tells me I have to go through their 3rd party procesor - CitationSoft Corporation - and they in turn refuse to issue me a refund and tell me to go back to BitDefender as the "author" of the product! My order number for BifDefender's product was 8558, which is also my Invoice ID and Reference Number. My invoice was emailed to me on 10/10/2008 and the order was processed and charged the day before on the 9th of October. The cost to me was $42.46 which I keep on asking to be refunded. I have wiped my entire hard drive clean of not just Vista but everything else! So, since their product has been intentionally erased because of how much I hated Vista as an OS and having to buy hundreds of dollars of additional software just to make it work at all, I feel entirely justified to a full and prompt refund according to their guarantee.
The situation with my purchase of Partition Manager is even worse. This costs me $39.95 and was posted to my account on 10/14/2008. The charge reads as follows: "DRI*EASEUS Partition M" and it seems to me that two companies were involved in the billing! DRI or Digital River, Inc. AND Easeus. So, where am I supposed to go to request a refund for this product? Everyone has ignored my repeated requests, again, and Easeus has a very solid reputation as a ripoff company on some consumer sites.
All I want these companies to do is give me back my entire money, since I was/am not satisfied or happy with their products. Yet, they will NOT cooperate and refuse to refund my money to date. That is why I am filing this report to protect other online shoppers.
Craig48
xxxxxxxxxxxx
P.S. I have complete documentation for both complaints.
Craig48
Amarillo, Texas
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Jelte
ChinaEaseUS?
#2General Comment
Mon, October 22, 2018
EaseUS is not affiliated with BitDefender in any way whatsoever. Lumping multiple companies together in a report like this is a bit weird.
That being said, if you want a refund from EaseUS you go to EaseUS LiveChat. The refund policy states that you have to let them help you first - if they can't fix the problem then you will get your money back. The company Digital River is doing the actual sale as a middle-man, because EaseUS is a Chinese company without offices in the US. This is a legal matter and absolutely common in the industry.
Keep in mind: Not everything you do not understand is a conspiracy.
Hope you get your money back.
