- Report: #554555
Complaint Review: bidz.com - Internet Internet
-
Author Confirmed
Why?
bidz.com
3562 Eastham Drive,Culver City, CA 90232 USA Internet, Internet, United States of America
Phone:
1-888-247-BIDZ
Web:
www.bidz.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
bidz.com Bidz Never shipped item on dates as stated in email or tracking info Internet
This website is WORTHLESS, I won and PAID FOR an item on 1/1/10 and despite being told it could take up to 5 business days to ship it and then 5 or more to receive it I stiil bought it.
| Sales order # | 8230175 |
| Purchase Date | 2010-01-01 16:01:08.386 |
| username | tmik |
It has now been 13 days and even though I checked several times it has not even been shipped DESPITE THEIR HAVING POSTED A TRACKING number on the 9th - 4 days ago FED EX has no record of it (see below)
Select time format 12H | 24H
1/11/10 search on FedEx -- # Not Found -No entries were found for tracking #420060 XXXXXXXX No information for the following shipments/FedEx Office orders has been received by our system yet.
Please try again later or contact Customer Service.
No entries found for Tracking no.4200XXXXXXXX I tried to track it again today 1/14/2010 and there was still No information available
There are at least 175 Reports on this company ripping off people on rippoffreport.com I wish I had checked there first --- SAVE YOUR MONEY AND AVOID THIS SITE COMPLETELY
2 Updates & Rebuttals
Tmik
Manchester,Connecticut,
U.S.A.
BIDZ - Update on
#2Author of original report
Fri, June 17, 2011
The time to establish GREAT CUSTOMER Service is when you first start doing business. Once the complaints started rolling in you should have IMMEDIATELY taken measures to correct the problems and NOT JUST WAITED until you were so overwhelmed with complaints on websites like this one that you lost customers. The fact that your company has lost over 1/2 of the value of its stock since February of 2011 does not give people a lot of hope for improvement no matter what the replys are. Once you DO SHOW that you have corrected those problems and people come back to buying your products things should improve, until then MY OPINION hasn't changed.
Bidz_auction
United States of AmericaBidz.com
#3UPDATE Employee
Fri, June 17, 2011
Dear Customer,
Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with
your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to receive their orders quickly. We are sorry that it took some trial and error and that you feel you were mistreated. Fortunately by submitting this comment, you have helped us make a change for the better. We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at [email protected].
