- Report: #1274097
Complaint Review: Birch Communications - Atlanta Georgia
Reported By:
South Florida Weight Loss -
Boca Raton, Florida, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Birch Communications
Atlanta, Georgia, USA
Phone:
866-424-5100
Web:
birch.com
Categories:
Business Rating:
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Birch Communications Rude customer service attempting to collect $6,000 for 2 months of service Atlanta Georgia
My company closed its doors in July. I cancelled my account in August. In December I received a collection call for $6,000.
The person on the phone was very rude when I asked why would I pay $6,000 for what should have been an $860 bill. (My service was $429 per month.) "She responded early termination fee."
I am not sure what they mean by "early" since i was with CBeyond for three years before Birch bought them.
I said that I was not prepared to pay $6,000 today or ever.
No effort was made to find out facts; no effort was made to resolve the issue. She rudely said that she was turning me over to outside collection agency since I was not prepared to pay the $6,000 of extortion.
1 Updates & Rebuttals
Birch Communications
Atlanta,Georgia,
Please Email Me
#2UPDATE Employee
Mon, December 14, 2015
Good afternoon,
I saw your post today and watned to apologize for the billing issues. I would like to investigate further and help. Please send me your account information and contact number so I can follow up. Thank you. - [email protected].
Jared Williams
