- Report: #1291630
Complaint Review: Birch Communications - Internet
Reported By:
Disgusted -
Elk Grove Village, Illinois, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Birch Communications
Internet, USA
Phone:
678-384-8160
Web:
N/A
Categories:
Business Rating:
(0)
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Birch Communications Horrific Service Mableton Georgia
I was contacting by a representative telling me that I could have the exact same service and services that I had with AT&A for a fraction of the cost. I switched my service and nothing was the same. Call waiting did not work, voicemail did not work. I spent endless hours on the phone which resulted in loss of business and nothing was ever rectified.
Called AT&T and had to wait almost a month to get service back. Then this company has the nerve to want me to pay a bill? Do not get sucked into this scam because it is a scam. This company used to be called CBeyond and probably needed to change their name because they couldn't get people to sign up with them because their reputation was horrible. Do not fall for it. If they call you just hang up the phone.
2 Updates & Rebuttals
Birch Communications
Georgia,USA
Jared Williams, PR Manager at Birch
#2UPDATE Employee
Mon, March 07, 2016
Good Morning,
Again, our sincerest apologies for the billing AND service related issues. I would like to assist with this complaint, and as mentioned previously, would like for you to email OR call me ASAP. You can email me at jared [dot] williams [at] birch [dot] com. You can also reach me by phone at 678-370-2345. I will escalate this complaint to senoir leadership for immedaite review. Jared Williams, PR Manager at Birch.
Birch Communications
Georgia,USA
Jared Williams, PR Manager at Birch
#3UPDATE Employee
Mon, March 07, 2016
Good evening ,
My sincerest apologies for the billing AND service related issues. I will gladly assist with helping to resolve this issue. In order for me to escalate this issue to Customer Care/Billing, I will need for you to email me with your Birch account information and a good contact number. I will do everything in my power to get this issue resolved and restore your trust in Birch. Please contact me ASAP. You can reach me at [email protected] // Jared Williams, PR Manager at Birch
