- Report: #1222423
Complaint Review: Birch Communications - Macon Georgia
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Author Not Confirmed
Why?
Birch Communications
140 Gateway Drive, Suite A Macon, 31210 Georgia, USA
Phone:
(209)826-0882
Web:
http://www.birch.com/
Categories:
Business Rating:
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Birch Communications Birch Communications Represented Themselves as Existing Phone Provider to Gain a New Customer Macon Georgia
We received a telephone call from a caller who said that they were part of AT&T (our current provider). I fielded the call on a very hectic and busy day. The caller said that they would be able to reduce our calling rates and that we would receive 2 free months. At no time, was I aware that I was talking about terminating our existing service with AT&T (we had just renewed our contract with AT&T). I was told that we would receive an email confirmation of our new terms within five days. We were transferred to at least one more person and told to answer "Yes" to all the questions.
We never did receive any kind of email confirmation. After about a week, our voicemail stopped working. When I called AT&T, they told me that our contract had been terminated. Now, I was starting to realize that I had not spoken to AT&T but with another company (turned out to be Birch Communications). I immediately contacted the number provided to me during the initial call and asked for the email I never received. The email confirmed my suspicions--they had basically duped me into signing a Master Service Agreement.
Had I received that email right away (as promised), I would have realized that Birch has misrepresented the agreement and I would have immediately cancelled well within the five days. However, by the time I realized what was going on and had to chase down and research the situation, the five day cancellation period had passed. It took me another several weeks to get our former provider (AT&T) back (they graciously waived the termination and re-connection fees). When a representative from Birch called to tell us that we would now owe them early termination fees (in the amount of $1750) plus $164.85 for the services we received from 12-11 to 1-6.
Now, we are getting collection calls daily. We refuse to pay for any of these costs because of the manipulative and shady way in which they handled these transactions.
1 Updates & Rebuttals
Birch Communications
Atlanta,Alabama,
USA
Response to Customer Complaint
#2UPDATE Employee
Tue, April 14, 2015
Hello,
I am very sorry that you've had a poor experience and I would like to escalate this issue immediately. Please email me at [email protected] with your account and contact number and I will have a member of our Customer Care team reach out to you as a matter of urgency.
Thank you,
Birch
