- Report: #1168190
Complaint Review: Birch Communications - Nationwide
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Author Not Confirmed
Why?
Birch Communications
Nationwide, USA
Phone:
1-888-772-4724
Web:
www.birch.com
Categories:
Business Rating:
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Birch Communications Bait & Switch Nationwide Nationwide
I was contacted by what I was told was AT&T calling me to offer me a discount on our AT&T bill. WRONG! It was Birch and they lied and did not say they were from Birch. There was a third party female screaming into the phone talking over the voice and I could not hear the questions. They are telling us we are in a three year contract and will have to pay $3000 to get out of the contract for early termination fees! They played the recording back to me and it most certainly is NOT the conversation I had...they have an male talking to me and there was distintcly a female screaming and telling me when to answer the questions and to just say yes! In speeaking with them today, the customer service representative I spoke with said she is the highest in the company that I can go! Run around, run around. Do not ever believe these people!!! I will fight to the end.
Laura K.
1 Updates & Rebuttals
Tim at Birch
Macon,Georgia,
I would like to try to help.
#2UPDATE Employee
Fri, August 08, 2014
Laura, I am sorry for the trouble you had during our sales process. I would like to investigate further. Please contact me directly with your account info and contact information and I will escalate this immediately.
Thank you,
-Tim, Marketing Manager, Birch Communications
816-300-1456
