Wow, when I think of Birch Communications all I can say is:
• Deceptive Practices • Hidden Fees
• Poor Customer Service
• Lack Of Communication
• The Worst Company I've Ever Dealt With
As a Cbeyond customer, we were forced to suffer under the buyout by Birch. To begin, our business is a technology company that requires frequent use of the Internet. When Birch took over, the speed went from 21 Mbps to 3.6 Mbps. At 3.6 Mbps it became extremely difficult having multiple employees accessing the Internet because of the tremendous slowdown that occurred when they did so. Next, the customer no service could never tell me when our contract ended because we were originally a Cbeyond customer. It's funny how we receive the email below:
From: Curts, Steve [mailto:[email protected]]
To: . Sent: Wed, 2 Mar 2016 17:30:32 +0000
Subject: PTA ,
Your Birch account XXXXXX is due for a review to make sure we are providing the best service for your business. We can have a discussion about services that you no longer need and new services that help Peachtree Transcription Associatesincrease efficiency. Some areas I would like us to discuss are: o Reduce or removing off unnecessary analog voice line billing and apply that savings toward bandwidth upgrades or our Cloud PBX phone system. o Increasing your data connectivity speeds. We have recently added over 26,000 fiber-lit buildings to our network. Let me check the availability of Ethernet or Fiber for cost effective solutions for way faster speeds to help boost your productivity. o Your disaster recovery plans – A cloud hosted data solution may help your business get through disaster AND will help keep your critical data secure and backed up. Call or email to discuss these or other areas of concern regarding technology. I can be reached at (720) 215-3047.
Steve Curts Solutions Advisor 720.215.3047
[email protected]<mailto:[email protected]>
Customer service/Technical support: 1-866-424-5100
Need an order status update? Call: 1-877-727-2117 *4
Finally, we went to a monthly billing plan to cover us while Birch dragged their feet during the transfer of service. By the time the service transferred, Birch decided to end my monthly billing and automatically placed me in another year long contract. They knew we were transferring our service to Comcast and failed to actually assist us. No one ever mentioned that monthly billing had term limits. Review the phone calls, no one from the call center ever said anything about an early termination fee from a contract that I did not want. They mentioned the one time equipment extraction fee, but never mentioned that our monthly bill would increase and that our contract was renewed for a year without our consent.
Thank you so much for removing over $3,000 from my bank account. Nothing like informing the employees that birch stole the money that was supposed to be used to pay them. Only sign up for Birch if you want Crap service that costs a lot of money. Here is a list of birch Executives and their email addresses. Maybe you’ll have better luck than I did getting someone to refund your money.
Dr. R. Kirby Godsey
Chairman of the Board
Vincent Oddo
President and CEO
Christopher Ramsey Senior Vice President and CSO
Chris Bunce
Senior Vice President, Legal, Regulatory & General Counsel
Tom Stachowiak
Senior Vice President and CTO
Scott Murphy
Vice President and CFO
Michelle Ansley
CAO and Vice President, Human Resources
Grant Williams
Vice President, Customer Care
Melanie Kreh Vice President,
Marketing
Claudette Atchison
Vice President, Human Resources
David Gibson
Vice President, Business Development
Paul Masters
Vice President, Partner Sales & Solutions
Mike Otting Vice President, Telesales
Kristen Ritchie
Vice President, Service Delivery
Brad Smith
Vice President, National Partner Development
Dean Young
Vice President, Direct Sales
----- Original Message -----
From: [email protected] [mailto:[email protected]]
To: [email protected] [email protected]
Sent: Tue, 29 Dec 2015 15:51:23 +0000
Subject:
Thank you for contacting Birch Contract Notice. I apologize, however, without the circuit active, all other services will not be active as well. In order to keep the web hosting as well as the email hosting, you will need to keep the internet. Should you have other questions, all Birch representatives are ready to assist customers between 7:00AM & 7:00PM CST Monday-Friday, also 8:00AM & 5:00PM on Saturday.
Abigail
Contract Notice 1.888.275.0777
-----Original Message-----
From: Sent: Monday, December 28, 2015 2:18 PM
To: [email protected] Subject:
FW: PTA
Hello, We need go to a monthly contract for the web hosting and the email hosting, and drop the internet and phone portion of our monthly contract. Thank you ________________________________________
From: Sent: Friday, September 11, 2015 11:20 AM
Cc:
Subject: PTA
Hello, In regards to the account below: PTA Account XXXXXXx Contract Expires 10/10/2015 Please do not auto-renew contract when it ends in October. We would like to switch to monthly billing at the end of our contract. Thank you in advance,
Jared Williams, PR Manager at Birch
Atlanta ,#2UPDATE Employee
Sat, March 12, 2016
Good afternoon,
My sincerest apologies for the issues with your service contract. I will gladly assist with helping to resolve this issue and also look into the communication breakdown outlined in your complaint. In order for me to escalate this issue to Customer Care, I will need for you to email me ASAP with your Birch account information and a good contact number. Please contact me ASAP. You can reach me at [email protected]. Jared Williams, PR Manager at Birch