- Report: #1303041
Complaint Review: Birch Communications - Nationwide
-
Author Confirmed
Why?
Birch Communications
Nationwide, USA
Phone:
888-772-4724
Web:
birch.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Birch Communications /Cbeyond will deny ports, will refuse to discontinue billing. atlanta nationwide
after having been with cbeyond/Birch communications for many years and put up with worse service i gave them notice that i intended to switch to another provider. birch communications made the porting of the phone numbers so difficult i decided to let a couple of numbers go rather than fight for them any more. after much pain, i managed to get my primary phone number ported to a new provider and told birch/cbeyond to discontinue all service. this was fine for several months when suddenly they started charging me again and said it was because of a mobile line that hadnt been disconncted.. i called, and after much phone time was told customer service would get back to me. they never did. when they automatically charged my Amex i successfully charged it back. next month, no bill. the following month, they AGAIN started billing me and again, after much phone time, i was told i hadnt done what i needed to do to discontinue service on a Land line. They act like this is their last nickel and they will starve without my money. how hard is it to understand "discontinue all service." for a "Communications company" they sure communicate.
1 Updates & Rebuttals
Birch Communications
Atlanta,Georgia,
USA
Help with Resolving this Issue - Birch
#2UPDATE Employee
Mon, May 02, 2016
Good afternoon,
Our sincerest apologies for the billing issues. I would like to assist with resolving this complaint and help completely disconnect your services. Please email me, Jared Williams at jared[dot]williams[at]birch[dot]com. I will escalate this complaint to Customer Care and have a leadership review it immediately. Jared Williams, PR Manager at Birch.
